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Updated: Jul 28, 2024
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S
sinia Agad
Jun 26, 2015
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Asus fonepad 7 FE171CG

Ive bought the fonepad last tuesday in one of the retail store here in Makati Philippines but after a day there is a diacoloration in the display and it was checked and replaced. I got the replacement. The next day but when I'm about to use it same problem, discoloration again. It feels like I bought the wrong brand and unit. I cant use it because I need to return it again for the 2nd time....
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dhanushkadihan
Jun 26, 2015
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Asus Zenfone 2

I am really disappointed about this, I live in Sri Lanka, and my friend in USA sent me this phone as a gift, I cant complain him that headset is missing, since its gift and not ethical, when i contact the vendor Newgg they asked me to contact the Asus, then when I contacted the Asus they tell me that they dont have any headsets to ship and asked to contact asus in India which is near Sri Lanka, Could you please look into this personally,...
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polysoundar
from Noida, Uttar Pradesh
Jun 26, 2015
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Continuous Problem in ASUS mobile

Address: Vadodara, Gujarat

Dear sir, From My purchasing of ASUS mobile with in 9 months, I am facing the following problem.. 1.Mobile not charging quickly its taking more than 8 hrs for 100% charging and some time not at all charging, only shows 15% and charging light not getting on. 2.During the Speaking time, More frequently call ended and Last spoken calls not getting register. 3.More frequently both the sim Card showing No network.i need to switch...
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K
kunal_sah
from Delhi, Delhi
Jun 26, 2015
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Defected new laptop- neither replacement nor refund yet

Address: New Delhi, Delhi

Dear Sir, I am Kunal Sah and work for Pratham Education Foundation. A new Asus notebook was allotted to me for office uses on 19th May 2015. The product comes with one year on-site warranty. On the very first day I noticed that its touch-pad is not working and have some hardware issues. When I lodged a complaint about it to the customer care and did several requests, then they sent an engineer. He couldn't fix the issue and told that...
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J
Jai Pahuja
from Chandigarh, Chandigarh
Jun 25, 2015
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model no. X553M, Mother board change But processor are not change

Address: Fazilka, Punjab

my laptop model number x553m. laptop are Repair bathinda service centre for mother board issue, then motherboard change it but processer (core 2 duo) are not change, they are low capacity processor (intel petium R) change .so I requested to processor (core 2 duo) change it....
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C
chaiee
from Vinukonda, Andhra Pradesh
Jun 23, 2015
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Service Center Issue

Address: Pune, Maharashtra

I submitted my fonepad before 20 days to service center regarding battery backup and heating issue then after 8 days they called me to pick my phone as it was ready. so went there pick my phone and came back to home and what get to know is my device has only 4gb inbuilt memory(its suppose to be 8 gb) so i called them again, but they were not in condition to accept the fact so i went again there and i taut with the manager, and i was agreed...
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N
Nadesh Kumar G
from Aurangabad, Maharashtra
Jun 23, 2015
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Mobile bend up to 4 mm

Address: Aurangabad, Maharashtra

Dear sir, We ICIL company employes, where purchased Asus zenfone 5 mobiles in last 10 months. all of as facing the problem of mobile bend.plz refer attached video. Regards Nadeshkumar [protected] nadesh.[protected]@gmail.com...
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S
Sushilkumarmasson
from Delhi, Delhi
Jun 23, 2015
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Unable to hear call properly

Dear Sir, I am facing hearing problem from almost from the day of purchase of my mobile Asus Zenfone 4 A400CG (Black, with 8 GB). But now it has increase. Please help me to solve my problem. I shall be highly thankful to you. Sushil Kumar 108C/A2B Ekta Apartment Paschim Vihar New Delhi-110063 Mob. [protected]...
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B
bedi romy
from Ludhiana, Punjab
Jun 22, 2015
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unethical beahaviour

Address: Amritsar, Punjab

Respected Sir Myself Jaspreet Singh residence of amritsar i own asus zenfone 5 ..i m here to complain against asus employee for unethical beahaviour and making my phone almost dead..actually the problem was that..my phones headphone jack was not working so i go to service centre and they said that they will replace my phones motherboard for that ..and my phone was under warranty they give me my phone after 7 days and the phone was rooted...
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M
Milind Satam
from Mumbai, Maharashtra
Jun 19, 2015
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purchased mobile phone is defective

Address: Mumbai City, Maharashtra

I had purchased asus zenfone 2 on 10th june 2015 from one up infotech that is asus dealer in borivali (west), mumbai. That mobile phone worked good for 7 days and now battery of mobile is not working propely. it gets down quickly after charging and also mobile phone generate more heat at the time o[censored]sing the phone. and 1st slot mobile phone is also defective. 3g internet is also not working in 1st slot. i want replacement of this mobile...
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G
gu2
from Jaipur, Rajasthan
Jun 17, 2015
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not getting my asus fone after giving it service centre

Address: Khordha, Odisha

Dear sir I have bought a asus zenfone mobile six months ago..but unfurtunately its mother board not working . I diposite it to asus mobile service center bhubaneswar . It happens about one month..but still I donot recieve my phone from them...neither they give good response to me...please help......
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P
partha123456789
from Bahula, West Bengal
Jun 17, 2015
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Harassment in service,and forgery

Address: Kolkata, West Bengal

date of incident-06/06/2015 after my asus tab k00z charging point is damaged i visited nearby service center, F1-INFO SOLUTION & services, barakpore, kolkata-700120 They estimated 3300.00 for replacing the the motherboard, for that i paid 700.00 as advance. and on 17/06/2015 when i visited the service center to receive my tab found that the motherboard was not replaced and they are started charging 3300.00 for only the charging point,...
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Y
Yodendra
from Jaipur, Rajasthan
Jun 15, 2015
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Laptop Repairing

Address: Jaipur, Rajasthan

Dear Sir, I have availed for a laptop replacement in F1 SERVICE CENTER, 1/3A Yudishtar Marg, near dear park C-Scheme, Jaipur. My RMA NO. ING6520109 SERIAL NO. E3N0CV[protected] CASE ID. A[protected] I am a student In poornima university, Jaipur. I recquir the laptop urgently. when I call your service the service people replied that they have dispatched the product, but the service center denied, said that they have not received the...
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P
prasenjit84
from Jalpaiguri, West Bengal
Jun 11, 2015
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Delay on Service Center

Address: North 24 Parganas, West Bengal

Hello Team ASUS, i am a ceo of BrandMaster and my company base on web and software related. We had purchased 7 laptops and 4 smart phones and 2 desktop monitor for our company. We are very much like your product. But recently we getting problem with your guy. They behave very rudely and never keep their commitment. Recently I had purchased an eee book and getting problem on it. It comes with pre installed windows. I was getting problem...
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H
hailu
from Delhi, Delhi
Jun 11, 2015
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warranty denied

Address: Kamrup Metropolitan, Assam

ASUS zenfone 5 mobile has been given for maintenance in guwahati city service center and they told me to pay around 1500 rupee while it is in warranty. they told me the reason is damaged due to liquid, which i don't know how this happen because it never sink in water or used during rain or some other related. i need solution from the company to wave the payment. [protected] Hailu G....
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H
hailu
from Delhi, Delhi
Jun 10, 2015
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ASUS Mobile

Address: Kamrup Metropolitan, Assam

ASUS zenfone 5 MOBILE PHONE with S.No. E6AZCY814245 under warranty has stopped working its flash light and speaker then i have given to Guwahati service center for service after 6 working days when i asked them regarding the status of the service, they asked me to pay around 1500. when i am telling them it is under warranty, they replied me that there is liquid damage, my mobile is never sink with water . I am really shocked by the service...
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M
Mateenkhan220
from Bengaluru, Karnataka
Jun 10, 2015
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Following up for a month, no LCD module still

Address: Bangalore, Karnataka

My glass cracked, i went to the Asus Service Center in Bangalore for replacement on 16th May 2015. I was told i will be called within 8 days. but still no call has been recieved. Whenever I call them back i get a response where they say it will come in 2 days. They ask me to call asus toll free number, there also i get the same response. This is pathetic service from Asus. Please look into this...
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P
purehealth
Jun 9, 2015
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Denied to provide service under warranty

Address: Chandigarh, Punjab

ASUS (zenfone 5) MOBILE PHONE S.No. E7AZCY311730 UNDER WARRENTY Today on 09/06/2015. I visited to your service center situated in sector 32 Chandigarh(F1 solution). I told the problem to the concern person that mobile is heated and display is not working properly. Then he asked me that is this mobile is under warranty, I told him that yes mobile is under warranty, Then he told to wait and after 20 min he told yes your mobile will...
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B
Boom Rules
from Kolkata, West Bengal
Jun 9, 2015
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Warranty denied by Service center - Illogical reasoning

Address: Kolkata, West Bengal

My Phone details: Asus Zenfone 5 A501CG [IMEI/Serial No:, [protected] / [protected] ] Bought on 5th June, 2015 from Flipkart Problem and warranty: I went to service center today informing them the full scenario and also told that I never use any other charger other than the originals, but the service center personal told that the warranty is not covered on this set as because there is a black burning mark on the charging data...
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T
thanoo
from Suchindram, Tamil Nadu
Jun 8, 2015
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ASUS phone service required regarding:-

Address: Kanyakumari, Tamil Nadu

Dear Sir, I am Dr.U.Arunachalam, Zonal Officer, Anna University, Nagercoil Campus[protected] purchased Asus phone during the last December 2014 ordered through my Friend Mr. Edwin my colleague. The phone was hanging twice in a day. Kindly keep in mind that I used it for only talking and SMS only. I hvae contacted your madurai office and it was not located in the mentioned place. They simply told bring the invoice [ In practice how...
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