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BYJU's Complaints & Reviews

byjus.com

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Last updated Jun 16, 2024

Complaints 4174

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Regarding EMI cancellation

12th jee course online

I cancelled my ias English course and refund money of 7k as well as cancel my loan application reference 94511747394282

Not refunding my money as per commitment made as well not cancelled my loan*

Not receiving study materials

Most useful BYJU's reviews

cancellation and refund

Shaurya Srivastava

unnecessary phone calls

cheating and misleading

cancellation and refund request

Ravina Rajpurohit

Featured BYJU's consumer stories

I have canceled the course but refund has not been received

Regarding cancellation of loan/EMI

No response when asked for cancellation

BYJU's reviews & complaints page 35

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Sir i want to cancel Byjus class because they are not teaching me forcing me to pay the amount telling that your cibil score will be impacted (and they are threatening that you can't get any new job or any loan for in future) I'm unable to pay the money too and byjus policy for cancellation in 15 days they didn't mention me about the cancellation process I contacted them multiple times but now there is not positive response so kindly help...

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Address: bhaglpur

Website: byjus.com

I am shruti bharti. i join online class for neet but i was not satisfied with byjus product and teaching .so i appied for cancellation within 15 days in trail preriod . I am mailing for last two months and husna.taj call me and asked information .But she never process my cancellation . currently they are calling and messeging me for money .they are threatening me . I did not attend any classses and i also mailed for cancellation in trail...

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Address: Dear parent As discussed over phone, the previous enrollment with Byjus 11+12 PCM/JEE with order id SO-2102241735140960 can be continued as per 2023

Dear parent

As discussed over phone, the previous enrollment with Byjus 11+12 PCM/JEE with order id SO-[protected] can be continued as per 2023 validity and the EMI for the same is completed and no EMI will be taken then on. The new enrollment SO-[protected] for AKASH classes will continue as per the communication and the EMI for the same starts from next month...

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Hi. Actually my brother taken the by just IAS course. At the time of applying they are convenient. After he taken the product, within no time he told the representative about his dissatisfaction on course. He said he will help in cancellation process and he suggested that to pay 2 emi’s. But now his mobile is turned off and we are trying to approach byjus since 2 months. The funny thing is they can’t able to find the course even we are...

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My name is Anitha.
The byjus councellor came and forced to take the subscription of LKG-3
Of Rs.75000.
I have already paid Rs.24000 and told that any time you can cancel the subscription
But now we don't want the product . As they promised we didn't get mentor support too. not done any class now I want to cancel but they are not responding.
I want to cancel the subscription immediately...

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My name is Anitha.
The byjus councellor came and forced to take the subscription of LKG-3
Of Rs.75000.
I have already paid Rs.24000 and told that any time you can cancel the subscription
But now we don't want the product . As they promised we didn't get mentor support too. not done any class now I want to cancel but they are not responding.
I want to cancel the subscription immediately or I will file case...

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STUDENT NAME: Kiansh Agarwal
Ph.No. [protected]
We have receuved study material for class 2 in first week of july. After receiving the material we found that it is not of my kids level and is too boring for him. We immediately placed refund request in 7 days. Now its almost 1 month and there is no hearing. Byjus is asking us to return the study material. since last 1 week we are calling customer care and asking for address to...

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Address: Banglore

I purchased the byjus IA S home learning program in the month of June for 2.5 yrs.Actually my emi plan is 4000 pm for 12 months which my counselor suggested me to change to 2000pm for 24 months.But they actually didn't .Now the bank is asking me to pay 4000 pm.I contacted byjus team continuously but they are giving different numbers.If I ask any question simply they are cutting the call.I am really stressed.I want my money back.I belong to...

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Address: Bangalore

Hi complaint resolution team, I have taken the two teacher package for Grade 9 and 10 for my daughter from dinesh.[protected]@byjus.com on 12th Jul 2022. My subscription was not activated, communication stopped from Dinesh and till date I have neither received the activation mail/call nor received any information about the status. Its more than a week that I have requested for a cancellation and still no confirmation or communication regarding...

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I started byjus for my daughter. The initial part their approach is good, after 15 days they started showing their poor mentor support, so far it's been many mentors calling at the time of 7 or 8 pm when my daughter is not available. It's been 40 days as of now, we are not interested in continuing as my daughter is not showing any interest on the product as she was only at age of 9, I don't want to make more burden on her apart from regular...

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Address: Lucknow

Zain Agha abused me on call and continue torturing me...he is an insane personality as he showed...I want an strict action against him..He is associated Shubham (manager and counsellor)..zain agha contact num.[protected]...

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Address: 8189905810

Dear parent

As discussed over phone, the previous enrollment with Byjus 11+12 PCM/JEE with order id SO-[protected] can be continued as per 2023 validity and the EMI for the same is completed and no EMI will be taken then on. The new enrollment SO-[protected] for AKASH classes will continue as per the communication and the EMI for the same starts from next month....

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Their courses and tutors are not upto standarda...

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I bought the 4 year package and I'm not satisfied with it. There is a 15 days refund policy. My 15 days weren't over yet and I wanted to cancel it. The counsellors are very cunning, I never wanted to buy it, they manipulated me, they kept on saying atleast give it a try and that I can cancel it within 15 days from delivery. I have recorded my coversation with him. I called the counsellors who made me buy this but they never respond to any...

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I want to cancel my byjus subscription i wrote an email to [protected]@byjus.com regarding it they assured me that concerned team will reach me but didn't call me yet. No positive response from there side.
I want a refund and cancel the subscription and the councellor name is Ravi gokul....

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Hlo sir, i want you to inform that i have purchased a trial product for 15
days through byjus emyloyee "Rishav Anand" whose employee ID is 21887275 on
29/05/22. My order id is SS[protected]
Registered email ID is [protected]@gmail.com
Our concern is that he has misguided us and told that if i am
dissatisfied with his product i can return it within 15 days and our money ₹5000
will...

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I have taken live classes for BYJU's and think and learn premium content app too. My child didn't attend live classes and within 15 days we called to cancel the product. This is from Feb 2022 till Jul 29 2022 the issue is not resolved. No proper response and careless staff attitude from BYJU customer support.
Instead of refund I requested to extend Think and Learn premium content app for 3 more grades which they agreed, and till now...

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Dear Concern,

On July 3, 2022, I signed up my daughter for a Byjus learning course under the pretence of what your consultant Mr. Pranav Mesharam had discussed with us. He was well aware that my daughter was taking the IGCSE board and that we were looking for an IGCSE course. But he prevented from telling us that Byju only offers study materials for SSS, CBSE, and ICSE at the time. He gave me a three-year cost breakdown, thankful...

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From Byjus team Mr. Trunal Adyalkar contacted us for product demo on 12.06.22. He told us about product and he put us pressure and made us to pay for class fees (5000 admission and 73000 emi). He told all lies and convinced us that proper care will be taken regarding student studies. but fact is after payments done by us, he is also not attending calls nor messages.

I am contacting BYJUS cancellation team for product cancellation....

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Website: byjus.com

I have enrolled my nephew in Byjus on 15th July, 2022. Fees of the plan was Rs. 60, 000. I was told that they have 15 days cancellation policy and also, they will only link my credit card but no amount will get deducted at that time, I will have to pay rs. 2000 monthly after 2 months. But, the whole 60, 000 is deducted from my account. I sent multiple mails and called them multiple times regarding cancellation but everytime they say that...

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