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BYJU's Complaints & Reviews

byjus.com

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Last updated Jun 16, 2024

Complaints 4174

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Regarding EMI cancellation

12th jee course online

I cancelled my ias English course and refund money of 7k as well as cancel my loan application reference 94511747394282

Not refunding my money as per commitment made as well not cancelled my loan*

Not receiving study materials

Most useful BYJU's reviews

cancellation and refund

Shaurya Srivastava

unnecessary phone calls

cheating and misleading

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Ravina Rajpurohit

Featured BYJU's consumer stories

I have canceled the course but refund has not been received

Regarding cancellation of loan/EMI

No response when asked for cancellation

BYJU's reviews & complaints page 38

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Address: Aurangabad maharashtra

Website: Byjus

I have purchased Akash Byju's Course for JEE 12th. Now i want cancellation this course. because I won't able to do preparation anymore because of my Marriage is fixed. so the course is no use to me.In such a situation I will not even be able to Pay EMI. Because the cost of marriage is very high so my parents can't afford all this.
I requested to cancel Byju's course your Counsellor but he is not receiving our call. He agreed to cancel...

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Website: Byjus

I came across the article in Business Line on "Mis-selling being done by Edtech companies" and i would like to add my complaint to the forum.

I had done admissions for my daughter for Byju's classes (order no. P1-SS03-[protected]) on assurance that admission will be cancelled if not satisfied with product after trial period of 15-30 days for which i had taken a written e-mail, but once we called up the Advisor/ Counsellor...

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Address: 22b rajendra mullick Street near Girish park Kolkata 700007

Dear sir/ma'am,

This is Anisha Chowdhury, I've applied byjus cancellation department for cancellation since last month 29 June, since then I still didnt get any proper response there, Refund is not possible it's ok, but if a person wants to cancel they said that is even not possible. After writing so many mails and calls they said they'll try and it is in process but Yesterday I came to know that it is still not in process.br...

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I have been associated with offline class of Byjus since 2018 for my son. In 2022; enrolled in live online classes program for 10 th class; Ikjot Singh. Have been trying to resolve class timings by speaking with innumerable mentors... As every time new one is nominated; explain the same thing and in response get the reply: your query is raised to next level. But the resolution is not provided till date. Fed up with the horrible experience....

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I have registered for online classes (from Class 7th to 9th). During registration I was communicated that I will be given four INTERACTIVE ONLINE CLASSES . Further it was also communicated that each batch will be of maximum size 10 and registered students interested for offline classes will get preference when BYJU's starts the offline class in the city. The online classes started as per commitment for few months but when I changed from ICSE...

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Address: Gujrathi Colony,bhandara

Cancell me admision for some problem . And few mail for support team
Rajistered mob. [protected]
[protected]
Student name :- shikha Ramteke
Pls refund my payment as soon as possible ....

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Website: Byjus.com

I have purchased a course for my Sister, Kirti Himirika .
This is the reference ID Mail regarding my cancellation
*ref:_00D2w3yRgl._5009G3D3eM:ref *

which include class 8th, 9th and 10th. But the product and tablet device received is not as my expectation. And also I told them about my financial situation and want my sister to join in a boarding school near my locality but they crossed the line asking...

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I have purchased Byju's class VI to VIII course on 27 June 2022 which was of Rs 81000 in which I have made a down payment of Rs 5000 and loan was Rs 76000. My registered mobile is [protected]. I observed that lot of pressure on my daughter with school homework, private tuition and Byjus. Byjus provides mainly MCQ but School follows long question and answer. So, I need private tutor for my daughter to prepare her long Question Answer, school...

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I have purchased the subscription on trial period on 26th june 2022 as my sister was not able to study BYJU’S course I requested the company to cancel the subscription but I have mailed them countless times and called them too I have only recieved a call from senior manager once and now I have been mailing them and calling them countless times all they say that you will recieve a call from senior manager at the end of the day as I have...

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Address: UT-41, uttarayan apartment tetikhola street no.1,Bidhan Nagar, Durgapur pin-713212

Dear Sir, myself mohit Gupta taken two year program for my child abin Gupta after very false commitment from representative but right now he is not receiving my calls.two three times I have mailed to byju but no response from their side.
Ward name-abin Gupta
Mail id- [protected]@rediffmail.com
Mobile number -[protected]
Address -UT-4A, uttarayan apartment, tetikhola street no.1, Bidhan Nagar, Durgapur, pin-713212...

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Address: GAYTRINAGAR SOCIETY Palanpur 385001

Website: Byjus.com

I Have Buy Byjus Subscription In 18 April 22 And Items Delivered In 1 Week After But School Bag Not Received So I Call Byjus Mentor Number And Bengaluru Exicutive Sharan Sharma And He Was Tell Don't Worry Ur Problem Solve In 2 Day And After I Have Lots Of Call And Mail Byjus And 24 June My Order Dispatch And Delivered In 29 June But This Time Delivered Wrong Items So I Was Repeating Raised Complaint In 29 June And He Was Tell Solve In Problem...

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Address: BYJU’S, 2nd Floor, Tower D, IBC Knowledge Park, 4/1, Bannerghatta MainRoad, Bengaluru

Respected Sir/Ma'am,
With reference to the above subject, I would like t o lodge a Complaint against BYJUs Company, Bangalore for not agreeing to refund the amount of two years upon giving the cancellation request.
I have purchased the package of Byjus Course for my daughter Syeda Sara Fatema for 3 years (8-10 th Classes) on 31st October 2021. They have taken 4 months to supply the LENOVO tablet and engaged the classes for...

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BYJU'S customer care are not respond ing . I want the pin for sd card verification. Please contact me soon....

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Website: Byjus.com.in

Still not cancelled my account and continously threatened me details are mentioned in enclosed image
Please help me I am not taking services of Byjus products...

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Hi,
This is in reference to one of your counsellor/product seller Mr.Krishanu with TNL no:21847377 had assured us to provide physical classes for my child with AKASH TUTORIAL within 6months of enrollment once COVID norms lifted.Till date he has been misguiding us and no such initiative had been taken.He has given us multiple dates just to fail.
We tried to communicate customer care and they are asking for any witnesses or physical...

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Address: United Kingdom

Yes...

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Sir i am a student of byjus online 11th and 12th neet counseller has given false statement that you can cancel your subscription for 3 month but after 15 days i told counseller to cancel but he don't pickup my call and after message he write a email to byjus team but no action was taken regarding cancellation and after so many days i call mentor and she told that you can't cancel your subscription after 15 days but when i told him that counseller...

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My Son is completely unable to understand the concepts, is not attending any of the 'live' sessions, and things have completely worsened since he took up the 3-year 'Premium' programme.

Right from the beginning the programme has never been helpful. I have complained on several occasions in the past. I also tweeted to Mr. Raveendran last year my concerns about the deficiencies in their services. But, Byju's never solved the...

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Dear sir/mam
I purchased a aakash byjus class 12 neet pcb live course on 20 june 2022 .
I raised my cancellation request on 30 june . After cancellation request senior manager called me 2 to 3 times and offer me discount then I said I don't want discount only need cancellation. Because I don't understand online live classes and I want to join regular classroom classes. But he was not agree for cancellation. According to refund...

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Address: byjus Bangalore

I purchased course for my daughter and payment had done by EMIs.But additional amount of 10000 has been auto debited from my account, through Think And Learn Pvt Ltd auto debit mandate.
Once payment done for purchased product, then why 10000 deducted again.
I talked to customer care but no satisfactory answers got from them.

When full EMI payments done auto debit mandate should be cancel ....

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