Claimed

IndiGo Complaints & Reviews

www.goindigo.in

2.7

Last updated Oct 30, 2024

Complaints 5623

Resolved

2887

Unresolved

2736

Good news! We have a good connection with the company and they're good at resolving user complaints.

Quick Links

Statistics

Share

Complaints

Contacts

File a complaint to IndiGo

Having problems with IndiGo?

File a complaint and get it resolved by IndiGo customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT

IndiGo

Complaints recently resolved by IndiGo customer care

View all complaints

Unable to generate travel certificate

travel certificate not issued

indigo airlines non receipt of refund for the pnr no : l2ut2k

Non receipt of Refund for the PNR No : ZL2MJB

Regarding cancellation of flights and then not providing proper solution

Most useful IndiGo reviews

fraud email and job

fake hiring for ground staff

refund money job fraud

fraud by indigo airlines hr rahul sharma

regarding money fraud and fake appointment letter

online fraud in the name of indigo

Featured IndiGo consumer stories

Lost item on flight - urgent assistance required

Recent Indigo fake job

I was waiting for a refund, instead got a confirmation after 11 days!

IndiGo reviews & complaints page 211

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Hi Team,

My Father & Mother in law's has traveled by Indigo Flight from Dubai to new Delhi on 19 Dec 2016.

At New Delhi airport, their RED Sky-bag Trolley bag went missing and was recovered at airport after 3-4 hrs after flight has landed in New Delhi.

Bag was found opened in the airport and after checking the bag we have discovered that money from wallet inside the bag is missing from the bag.br...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Mumbai City, Maharashtra

Website: Goindigo.in

Dear Team

To bring to your notice i had planned a emergency travell from mumbai to Jaipur on 26th Dec 2016 for a personal emergency. I had reached the airport well in time at 3.00 a.m for a flight scheduled at 5.40 a.m however even after issuance of boarding pass and securtiy checkin the ground staff did not announce on boarding and when i checked with them at 5.15 the said boarding gates closed. I was not allowes to board...

+1 photos

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Kolkata, West Bengal, 700054

Website: www.goindigo.in

Dear Sir,

This is to inform you that I had a booking with Air India Flight from Pantnagar to Delhi on 14.12.2016 ( PNR : HS65R) and from Delhi to kolkata on 14.12.2016 by Indigo flight ( PNR : SIDFSE).

Air India firstly delayed and rescheduled the flight on 14.12.2016 without any prior intimation and information and then cancelled the flight at the very last moment due to which I had to travel on my own till...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Mumbai City, Maharashtra, 400104

Website: www.goindigo.in

I traveled aboard 6e 346 from bangalore to mumbai on 20th dec on seat 18b. Though, i don’t have the time to narrate this dreadful travel experience, but my discontent, anguish and consequent damage caused is urging me compellingly to share my enraged state of mind with the concerned.
The flight was scheduled to leave at 1020 hrs. I reached airport at 0900 with ample time at hand. I had already web-checked-in, had the hard copy,...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: New Delhi, Delhi, 110001

Was not informed regarding cancelled flight on 21-12-16.. Flight was cancelled 5 days prior to departure.. No email/sms/call regarding the cancelled flight. Accidentally i found that out by entering flight pnr to print the ticket. I had to book another flight through another airline at the last moment.. Tried their customer service no. For almost a week from morning to evening. Was never able to speak to anybody.. No response to emails too.....

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Rangareddy, Andhra Pradesh, 500018

Website: [email protected]

Sir
I am k shiva i resrvetion in indigo flights up to bangluru to new delhi. Passenger name i k reddy swamy he is my frien
21 december 2016 14:45 hrs resrvetion type ok amount rs.5881 debit transaction my account plz refund money in my problem my
Account no [protected]
Card no [protected]
My mobile no : [protected]
E mail id: [protected]@gmail.com

Passenger mob no: [protected] plz...

+5 photos

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Kolkata, West Bengal, 700022

Website: Online

This to inform you we are totally dissatisfied with the service provided by the indigo staff at airport.At check in we were stopped because of red spice and we're asked to send it in luggage when my husband went to send by luggage staff has denied to accept the spice in luggage and suddenly when they saw over weigh they allowed us and told us to pay full luggage amount and when we told we want to throw our stuff of over weigh we were not...

Helpful

Be the first one to find this review helpful

Found this helpful?

Address: 95121

Website: goindigo.in

I have two major issues.

Issue 1
My wife and my two daughters were travelling from BLR to BBI and BBI-BLr in December. I booked online tickets from San Jose, CA. On Dec 11 a simple mail changed all itinerary and allocate all the seats in middle seats. Even my kids were forced to seat between other passengers. Where as my original seats were all consecutive and together.

Issue 2
I paid extra $60...

Helpful

Be the first one to find this review helpful

Found this helpful?

Address: Gurgaon, Haryana, 122002

Website: www.goindigo.in

Dear Sir/Madam

This is to bring to your kind notice that we have choosen your esteem services over others in order to ensure that family members can have a hassle free travel all the time

But its has been a very unpleasant experience with your services yesterday wherein the passengers comprising of a mother and her two children who were supposed to fly off yesterday morning from Kolkata to New Delhi and reached...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Dec 22, my flight was at 12 Pm which was completely gone. Then I got put on a flight at 3.10 pm, and was told I can wait in the lounge which I found charges Rs 2400 + tax!! what kind of a joke is this. I am an NRI with a foreign passport and I had a corporate ticket which in your domestic flights is the highest fare, yet I was not given a seat on the next available flight. I would have expected compensation and at the very least complimentary...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: 226006

For the journey date 13/02/2017 from Lucknow to Bhubneswar, I had tried to book tickets for two passengers named Mr Surendra Baitha and Mrs Janki Devi, At the end of the booking my account has been deducted by Rs.8598/- but due to technical problem of your website I could not get tickets on 16.12.2016

My debit card number is [protected] Rupay Card .Kindly refund my money to back to my account as soon as possible.
br...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Mumbai City, Maharashtra, 400080

I boarded flight from Ahmedabad to Mumbai on 21/12/2016 via indigo airlines. When I landed Mumbai I saw one of my bag being opened and all the things on the belt and not in the bag. Also realised that one plastic box which was kept on the side of the bag is stolen which had pair of pins and some artificial earrings. The zip of the bag was open which had plastic box. When I approached the indigo counter in Mumbai airport the staff didn't help....

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

I am international traveller carrying 2 checkin baggage and one hand baggage along with laptop travelling from udr to delhi on 6e525 (M6fqhi) further travel to uganda. Iwas informed that laptop bag is not consider as free baggage and the hand baggage has to be checkin since laptop is hand baggage, i was ready to pay extra baggage and requested that you give me the concession of 7 kgs for hand baggage which was checked in due to laptop in...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Bangalore, Karnataka, 560097

Website: www.goindigo.in

Myself and my wife had a flight from Bangalore to Raipur (PNR-GYJ4NJ-via Indore) on 16th Dec.
We reached the airport before time, did check-in and were off the security check before boarding time.
During boarding I was pulled out because apparently the airlines do not allow powerbanks in check-in luggage which was neither communicated at the counter, or through email/sms.
My wife who was 8 months pregnant was allowed...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Meerut, Uttar Pradesh, 250001

Hi

I traveled through Indigo from Delhi to Bangalore on 2nd Dec 2016 with my family to attend my sister's wedding in the next Morning.
When we reached Bangalore, what i found that out of 3 luggage, I only received 2 of my luggage and 1 of them was missing.
I talked to thr Lost baggage department and they gave me a number and assure me that I will get my bag on very next day in the morning.
In that bag I...

+3 photos

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Dibrugarh, Assam, 786602

On 19/12/2016, our flight was from Guwahati to Bangalore, when we arrived Bangalore, we did not get a single baggage in the conveyor belt. We informed your ground staff and they assured us to get the baggage in our address. However, this is very much unfortunate that we had to face this kind of situation which creates lots of difficulties for us like buying new dresses for each family member o[censored]s in a new place. This is not only difficulty,...

+4 photos

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: 110001

Website: goindigo.in

I Miss Olivia Dasgupta, booked an indigo ticket on 03.12.2016 at 16.45 hrs for Delhi to Agartala via Kolkata for 19.12.2016 amounting of Rs. 6189/-. Booking Reference Z7SD2F.
I have reported and got my boarding card and accordingly after security check while I was going board the bus in the Gate No. 10B of Delhi Airport, security personnel told me that I have luggage problem. I rushed and contacted the security personnel of Indigo....

Helpful

Be the first one to find this review helpful

Found this helpful?

Address: Chennai, Tamil Nadu

I am writing this email in need of help to find out my cousin mobile. She forgot her mobile before entering airport. I requested indigo front desk agent to handover her mobile to her. She agreed and also I gave my contact information Incase if they have any issues. I wasn't contacted and my cousin also not received her mobile. It happened last week 11/12/2016 Sunday 7 am IST in Chennai domestic airport. Below is PNR of the passenger NG8R2U....

Helpful

Be the first one to find this review helpful

Found this helpful?

Address: 800013

Sub: - FB9WKW CRM:01791926

The most worst customer support you guys have ever I faced in travel industry.
The first day when my flight was cancelled your call center staff informed me as a full refund for DEL LKO sector he can refund me some amount approx 2800 but if I need more compensation I have to write a mail to customer relation. Then I wrote a mail and got a call by a lady from customer relation.

After...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Kolkata, West Bengal, 722101

Website: www.consumercomplaints.in/indigo-b100115

I had a booking from Kolkata to Bangalore on 18th December, 2016.My PNR no was C9QDTZ. My flight was scheduled to depart at 6:05am from Kolkata which was confirmed by make my trip on 16th Dec. But unfortunately the flight got rescheduled at 5:10am without any prior email notification. So when I reached the check in counter at 4:30am then I was informed that my flight has been rescheduled and I can't avail the same flight since the check-in...

+1 photos

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment