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Last updated Oct 30, 2024
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A
Abhinav Parihar
from Bengaluru, Karnataka
Jan 15, 2017
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Boarding not allowed even when at terminal 1hr before departure

Address: New Delhi, Delhi, 110022

PNR SGVY2U, flight 6E4677, mother wife & 2yr son denied boarding even when they reach T1 terminal 1hr before departure time, they were made to wait for 35mins in Queue & then denied boarding. It was bcos of careless indigo staff that my family was not allowed to board. Now instead of compensating they are simply not taking responsibility. Request tht the airline own up their fault and inadequate service. For which they should compensate us...
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H
happyleo123
from Kotputli, Rajasthan
Jan 12, 2017
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Airline Airfare Refund

Address: 110057
Website: www.goindigo.in

Dear Indigo Air,

How are you?

I am writing to direct your kind attention to following charges on my credit card:

31 Dec - Make My Trip - Safe Key GURGAON - ₹ 11, 186.00 DOING BUSINESS AS MMT - SAFE KEY PROCESSED ON 01 January, 2017 REFERENCE NUMBER AT170010011000010022656

I made reservation in 3 different transactions for Delhi - Baroda and back on 12 Feb and 14 Feb for total...
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A
Abhijeet Sengupta
from Delhi, Delhi
Jan 12, 2017
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Less refund of money

Address: 122001
Website: indigo

Sir,

My son Vishal Sengupta came to New Delhi on christmas holiday. He booked his ticket in Indigo on 03 Jan 17 at 0620 in morning. On the ill fated day, the atmosphere was very gloomy due to heavy smog. The visibility was very poor and vehicles are not visible at a distance of 20 m. With great difficulty we manage to reach airport at 0545 hrs. My son was refused to board the plane by your staff. He repeated request fall in...
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W
Wishmonger
from Bengaluru, Karnataka
Jan 12, 2017
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Regarding the reversal of the payment.

Address: 560063

I have booked a ticket on January 09, 2017 and payment was deducted from my account but I have not received any booking confirmation from indigo side and they told me not to book another you'll get your money back. My booking id is- 4cc1ae04f0e[protected] amount was Rs- 2327, still waiting for the reversal so that I can book another ticket soon. Don't know when they'll refund the amount.
The service of Indigo customer relations...
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S
Sriramk
from Hyderabad, Telangana
Jan 11, 2017
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Customer service

Address: Hyderabad, Andhra Pradesh, 500034
Website: Goindigo

Hi I travel frequently by indigo and this is the first time I am faced with such a cold behaviour from the staff...I hv booked my flight 6e 872 for a 4:05 check in and reached counter 2 min late .usually I checkin online but this time I couldn't as it was not getting done on the website...also the staff at counter had informed me 120 out of 145 people are boarded already and when I went to security after purchasing ticket for the next flight...
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L
lt col tiwari
from Darjiling, West Bengal
Jan 10, 2017
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Rude behavior and not cooperative

Address: 7000007
Website: www.goindigo.in.

Sir
i reached airport well in time at kolkata due to long Que at the entrance i could not get the boarding pass, after request also none of the indigo authority helped me neither tried to give me seat in next flight in bargain asked me to give 13500/- rs for fresh ticket. still 35 min was remaining for the flight to take off..which caused embarrassment and financial loss..i have to go to other airlines ie jet airways after paying 16200/-rs...
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C
chatevaibhav
from Vapi, Gujarat
Jan 10, 2017
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Airlines refund not paid and harassment

Address: Bangalore, Karnataka, 560300
Website: www.goindigo.in

Dear sir / madam,
I am disappointed by the response given by Indigo. I had booked the flight to travel from Goa to Chennai via Bangalore. The flight (6E 617 dated 13.12.2016) from Goa got delayed by one hour to arrive. Reached Bangalore one hour late. Baggage transfer at collection point was also delayed by responsible authorities. Later, when asked for flight 6E 617, from Bangalore to Chennai it was intimated that, flight got cancelled....
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G
[email protected]
from Bengaluru, Karnataka
Jan 9, 2017
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Cheating , misguiding and harassing the senior citizen passengers.

Address: Gurgaon, Haryana, 110095
Website: www.goindigo.in

This is in regard to the intentional mistake committed by the Indigo Airline with flight number 6E4217 and pnr status MDU8NQ.
I booked a flight from New Delhi to Thiruvanantpuram for my parents scheduled to be departed on 8th jan17 at 3:55 PM. Inspite of reaching the airport at 1 :15 PM and being done with the luggage check in and security check in before 2 Pm, my parents were deliberately denied entry on aircraft and the reason was...
+2 photos
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G
Gopinath Raman
Jan 9, 2017
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Worst customer services

Website: www.goindigo.in

Dear Sir/Madam – Indigo Management,

Good day. Was trying in different email ids of Indigo airlines but can’t able to reach in any of the mails. My self Gopinath Raman, doing my own business at Dubai. I had my business trip between 3rd December 2016 to 12th December 2016 in different locations. Have planned my trip from Coimbatore to Chennai on 4th December evening with Indigo flight ref- 6E-6364(this ticket was booked...
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S
Syed Suneer
from Manuguru, Telangana
Jan 8, 2017
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I forget my headphones at flight

Address: Rangareddy, Andhra Pradesh, 500060

Respected sir
I was travelled wid indigo 6e 679 flight no on 7th jan fro. Delhi to hyd.
Pnr u87zfs
Syed suneeruddin
Actual seat no 20d
But i settled at seat no 16a or 16b or 16c beacuse 3 seats we have friends i hope may b 16a i drop my head phones at back pocket of opp seat...

I sincerly requesting to you kindly considere my request n try to deliver following address

Thanks®ardsbr...
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K
Komal Khanduja
from Delhi, Delhi
Jan 8, 2017
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Delay to reach the boarding gate

Address: 122002
Website: goindigo.in

Dear sir/madam,

I was flying from delhi to mumbai today with pnr m6j9hi. I received my boarding pass at 2:19 for a 3:05 flight even though i had reached the airport at 1:45. The security check-in took time and i reached the boarding gate at about 2:40-2:45. I didn't waste anytime anywhere and followed all the procedures. The boarding gate had closed and they didn't let me board the flight and were extremely rude and insensitive....
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A
abhinandandas
from Noida, Uttar Pradesh
Jan 6, 2017
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Laptop bag is taken as Checked in Baggage

Address: Gurgaon, Haryana, 122010
Website: www.goindigo.in

Just now I am about to travel from Guwahati to New Delhi from flight no-, I have faced an worst policies of Indigo Airlines in Lokpriya Gopinath Bordoloi International Airport, Guwahati. My laptop bag, which is my hand baggage is also added to the weight of Checked in Baggage. What type of policies Indigo have? I have not faced this type of situation in any airport. All airlines have standard policies except Indigo airlines. If indigo needs...
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R
Rajadila
from Chinna Salem, Tamil Nadu
Jan 5, 2017
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Damage to soft luggage despite fragile tag

Address: New Delhi, Delhi, 560042
Website: www.goindigo.in

I had travelled by Flight 6E 357 (Hydbad to Blr on 5th Jan17). Despite a fragile sticker due to poor handling there is a tear near the handle. A Ms Akshita of Indigo Baggage handling took photos and details and also asked me to drop a compliant separately.
I have now used this as a platform to do the same and also attaching photos for the same. Often this is an issue i face with Indigo and hope this time atleast my loss is made good.br...
+2 photos
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G
Gaurav cH
from Bhabua, Bihar
Jan 5, 2017
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Indigo ticket

Address: 752037

Dear indigo
Manager

I m GAURAV KUMAR I book a flight from BHUBANESWAR TI DELHI. I pay the ticket ammount by master card unfortunately my mobile got network problem than my ammount have detected from my account. My ticket PNR (UIPC2B). Than I received a email my ticket STATUS was on hold because Payment issue Than again I pay ammount the ticket status was confirm. So I pay DOUBLE ammount on 1ticket
So plz refund...
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D
devansh @ savant
from Bengaluru, Karnataka
Jan 4, 2017
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Not generate e-ticket and money not refunded

Address: 560013

The manager
Indigo airlines, gurgaon
Dear sir, i have booked my round ticket on 31 dec 16 from bangalore to lucknow (Journey date 13 may 17) and from lucknow to bangalore (Journey date 11 jun 17) but my ticket is not generated till today. My transaction id is 1c8d4eda[protected] for inr 21552/-. I have complaint to your office on 03 jan17. My complaint no is i9t65z. They told me that sir your ticket is not booked so you...
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K
Kavita Nishchal
from Bengaluru, Karnataka
Jan 4, 2017
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Regarding our luggage

Address: Gurgaon, Haryana, 122002
Website: www.goindigo.in

Hi,
Iam Kavita Nishchal.I traveled by Indigo..6E 652 from Delhi to Patna on 3/1/2017.At Patna airport I didnot got my one luggage out of four.One trolley American tourist of pink colour.I had given written complain to Indigo office at Patna.A concerning lady told me to collect luggage from Patna airport today.Tpday I made call thirty times on given number.After much effort someone picked my call and assured to call back whenever she...
+1 photos
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G
Gappi49
from Delhi, Delhi
Jan 4, 2017
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Looted us of Rs 56,000 for being 5 minutes late despite having boarding pass

Address: 011
Website: www.indigo.in

I was supposed to board a flight from New Delhi to Kochi on 24.12.2017 at 6:25 AM(6E 223). We checked in on time but due to a heavy rush at the airport(it was one day before Christmas), we arrived 5 minutes late at the boarding gate. Mr Upendra who was present there was extremely rude to us (my parents are senior citizens) and did not let us board the flight even though the plane had not yet departed. We had to buy new tickets which for three...
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B
Balaji Sivakumar
from Vadodara, Gujarat
Jan 3, 2017
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Indigo flight baggage damage booked under fragile

Address: 395009
Website: www.goindigo.in

I had a journey from mumbai to chennai on 24 with 6e 431 pnr no. Ahnfpr.
I had put my luggage for on fragile when i received at chennai airport i was in a rush to catch taxi, when i reach home i opened my baggage and checked i was carrying laptop which i found damaged i immediately rush to airport to book a complaint on this there i meet a assistant manager name aksar who ask me to leave airport. I reached airport with in 5hrs. He...
+3 photos
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R
Ratan Kumar Nath
from Shillong, Meghalaya
Jan 3, 2017
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Not provided accommodation due to flight delay

Address: 781003

Dear Sir/Madam,

I would like to inform you that I had transit flight from HYD to GAU on 30th December/2017 with the follwing details:
Airlines Name: Indigo Airlines
1. HYD to BOM, PNR - L6DGUY, Flight Number: 6E - 819
2. BOM to GAU, PNR - L6DGUY, Flight Number: 6E - 813
But at the time of boarding (HYD airport), authority informed us that we can't broad due to the flight-delay (HYD to BOM) and we...
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M
Meenu183
from Muzaffarpur, Bihar
Jan 3, 2017
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Broken baggage

Address: Gurgaon, Haryana

Sir,
I was travelling by indigo flight with my kids flight no 6e 696 on 15.12.2016. I recd my trolly bag golden brown coloured in broken condition. I talked to present staff they informed me to email to deptt.
I hv emailed to customer. [protected]@goindigo.in on 18thdec and after so many times. They denied to compensate. And called to them so many times. My seat no is 18 d, e, f.
Kindly do earliest.
My con no are...
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