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IndiGo Complaints & Reviews

www.goindigo.in

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Last updated Oct 30, 2024

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Regarding cancellation of flights and then not providing proper solution

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Address: Gurgaon, Haryana, 122001

Website: www.goindigo.in

I cancelled my 2 tickets with IndiGo some 20 days back. Yet I have not received my refund back after so many days even when I couldn't board one of those flights because of their mistake at the airport. And everytime I call their customer care, either I get different answers that doesn't satisfy my queries or they drop my call in between.
PNR- J6YVFV, XDL9ST...

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Address: Bageshwar, Uttarakhand, 176063

Website: [email protected]

My booking on 6 dec 2016 from kol to chandigarh and return from chandigarh to kolkota on 21 dec 2016 vide my pnr no jglfph sadden indigo change my flight and time via banglaore i want only indigo provide me flight same otherwise refund my amount imdtly,, telme about it,, in this time i contact with custom but furitfull result not
Received from indigo. Kindely imdtly take n/action and refund full refund.
I hope u help us
Kushal...

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Address: 122002

Website: www.goindigo.in

My daughter Bhawna Kashliwal was scheduled to fly from Kolkata to Guwahati in6E 207 on 13th December and come back from Guwahati to Kolkata by Flight no.6E 6248 on same date due a death case in the family.Her PNR No.was JGF76U.She was issued boarding card mentioning seat no.28D and gate no 19.She was waiting on gate no.19 and noticing that there was no boarding from that gate at about 1025 she contacted Indigo staff and was told that the...

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Address: New Delhi, Delhi, 110025

This is regarding the cancellation of Flight No. 6E 283 from Delhi to Kolkata which was scheduled on 4th Dec'16 at 16:45.
I had booked a round trip and the PNR number is XFM22K. As the flight from Delhi to Kolkata was cancelled by the airline at the last minute, I had to book another flight!
The least I had expected was a timely refund! However to my sheer dismay, not only have I yet not received the refund, the customer care...

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Address: Chennai, Tamil Nadu

Website: www.goindigo.in

I have so many times raised my query and submitted the complaints through customer care but nobody not response so I have raise the compliant through this portal

My name is Karthikeyan, I have tried to book the ticket from Chennai to Singapore (International flights), when I was booking the pop-up comes that if I pay the 99Rs would "Get vouchers worth Rs. 899 for just Rs. 99", so I was paid the 99Rs and immediately got vouchers...

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Address: 560072

Website: [email protected]

Hi,

I cancelled ticket from Indigo airlines from Banglore to hyderabad For that Indigo charged cancellation fees Rs 394 per ticket, that is fine i got agree with that .
But they are not returning the remaining money around Rs.955 saying that they will add it to my account from where I have paid. but i didn't get any refund after cancellation and deducting the cancellation fees.

Please guide how can...

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Address: 400097

Website: Goindigo

This is the complaint, i had lodged on 11/12/2016 to your registered office as the person i talked to on 10/12/2016 was not ready to record my complaint on phone.

Quote
On 4th september 2016, i had booked tickets for my travel from mumbai to patna on 4th december 2016 and return from patna to mumbai on 10th december 2016. The ticket was booked in the name of prafulla sinha and vidyawati sinha. The pnr was mg9n8u.br...

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Address: 800013

Website: Www.goindigo.in

My luggage has lost during the journey. I've not received my luggage at the conveyor belt as i reached my final destination. It contained a list of valuables. And i'm facing a lot of problems due to the inconvenience caused by your service.
Kindly look for the luggage and inform me as soon as possibles.
Mrs anita jha
6e5192
Del-pat on 14dec, 2016
[protected]...

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Address: Kolkata, West Bengal

That my son sri pratyush ku. Das's flight no6e139 from kolkata to agartala was to departure from kolkata on 14.12.16 at 9 pm. Accordingly he went to luggage counter for submit his luggage by 8.30 am as because he came to know by the announcement on display board that the same flight was delay and to be departure at 9.40 am. But the staff at counter deny to receive his luggage as said that the luggage receiving has already been closed. Than...

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Address: 110001

On 14th night i came from lucknow by indigo flight to delhi on 14th dec, 2016 at about 11.50pm. Through out the day on 14th dec, 2016 i was receiving messages that the flght is delayed. On 15th dec, 2016 at about 00.10 hrs when i went to checkin counter, i was informed that the flight is cancelled. No alternate flight was arranged but was asked to take indo-canadian bus from t3 terminal. I was told that i should pay for the ticket. When i...

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Address: Gurgaon, Haryana, 380054

Website: www.goindigo.in

My booking reference number is j895gc. The ticket is booked for 4 persons from lucknow to ahmedabad. One of the person wants to change his travel date from 25th jan'17 to 26th jan'17. I had booked all the tickets from the airport counter. When i went there to postpone it by a day. I was sent back saying that the cancellation can only be done online. Thats a rule. What kind of rule is this?
Are you there to facilitate your customers...

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Address: Kolkata, West Bengal, 700025

Website: indigo

I had booked ticket on flight no.6e-271 from kolkata to chennai on 13/12/16 for rs.8074/-. there was cyclone and heavy rainfall on 12/12/16. and my friend called from chennai and told me that the airport runway was waterlogged so all flights were cancelled. but i did not get any information from indigo about cancellation of the above flight. after waiting upto 10pm on 12-12-16 i cancelled the ticket because if i did not cancel by 4am on 13-12-16...

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Address: 122002

Website: www.goindigo.in

We both booked a flight to travel from goi-ixc for december 7, 2016 and routing was goi-del-ixc at 1:15/3:30 connected with 6:15/7:15 arrival in ixc. After landing in ixc, we were advised at 5 am that flight will depart at 8:15 am. At 9 am, new departure time of 11am was given and actual boarding was announced at 11:30 am followed by all passengers boarding the flight. Pilot advised us at 1pm that flight has been cancelled and that we are...

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Address: Mumbai City, Maharashtra, 400001

Website: www.goindigo.com

I had a comfirm flight did my check-in then waited at boarding gate.. Since airport is a silent airport they don't make annocement on mike for missing pax.. But they should send their staff in the small boarding area n give a call so people don't miss there flights after check-in... I saw their register at least 20 people miss the flight bcas of indigo airlines careless attitude.

When other airlines like goair n spicejet can...

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Address: Dehradun, Uttarakhand, 248001

Dear concerned,
This complaint is regarding delay/no refund received agaist a cancelled ticket. Booking reff i7i9vf is cancelled on 18 nov 2016. Booking done in the airport booking counter through debit card. But flight was cancelled, called customer care several times but amount of inr 7361 is not yet credited to my account. Need refund immediately....

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Address: West Tripura, Tripura, 799001

Today (14/12/2016) my indigo flight 6e 861 have to start from kolkata at 8.45 am tio agartala. But the said flight delayed for more than 2 (Two) hours. Due to that, i cant not join my office duties at 10.30 am for that reason my 1 (One) day salary has been cut by around rs. 800/-.
Please bring me back my rs. 800/- as early as possible or i will go to complain hon'ble court.
This is my humble request you to back my 01 day salary.br...

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Address: 560084

I bhavani shankar & my wife were to travel to kolkota on the 10th dec16 @ 5.30am departure.
Our pnr is eck7wd, flight : 6e 713, our seats were 29a & 29b.
We were at the airport before 2 hours & with the heavy crowd of travellers managed to get our boarding cards.
The boarding was announced @ 4, 45 am & we boarded the bus to be at the said aircraft.. All was fine till such time we reached the aircraft which was about 4.47am.br...

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Address: Bangalore, Karnataka, 590008

Website: www.goindigo.in

Dear sir / madam,
I am dissapointed by the response given by Indigo. I had booked the flight to travel from Goa to Chennai via Bangalore. The flight (6E 617 dated 13.12.2016) from Goa got delayed by one hour to arrive. Reached Bangalore one hour late. Baggage transfer at collection point was also delayed by responsible authorities. Later, when asked for flight 6E 617, from Bangalore to Chennai it was intimated that, flight got cancelled....

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Address: New Delhi, Delhi, 302011

Website: www.goindigo.in

I have travelled from hyderabad to jaipur via delhi on 8th december 2016. When i took my luggage from belt area at 9:50 pm, i saw that handle was not getting pulled out, it was stuck then i saw my entire bag, it was torn from a side and scratched like anything, i have tried to file an complaint there at airport help desk of indigo airlines but they started arguing like anything, after that they have started their drama they told "we have...

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Address: Gurgaon, Haryana, 122002

Website: WWW.goindigo.in

Sir/ Madam
I wanted to book a flight on 10th December 2016 from jaipur to Bengaluru on 8th January 2017. I pain the price but I got a message that your PNR is WC33PJ is on hold till[protected]:41:27 hours but in the first place money was deducted from my account. In the message a link was given so I clicked on it and again payed the amount but amount was deducted from my account but ticket was not confirmed.
So I want my...

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