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IndiGo Complaints & Reviews

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Last updated Oct 30, 2024

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IndiGo reviews & complaints page 273

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Address: Andhra Pradesh

I was suppose to board Indigo Hyderabad-Delhi flight at 6.10am on 14th July 2012. I reached the airport and Indigo counter at 5.23am. After serving my previous customer and talking to me for 2 minutes, my customer service representative said that I am 4 minutes late and the gates are closed. The alternative is that I have to pay the fare difference INR 4500 plus INR1900 of allocation charges for allocating a seat in the next flight which...

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Address: West Tripura, Tripura

Sir,
It is very sorry to say that , I had purchased two tickets from Indigo official website on 7th of June 2012 for Kolkata to Agartala dated on 16th July 2012, booking reference was NGUDLB . Due to some unavoidable circumstances I had canceled those two tickets on 26th of June 2012 and immediately I had informed the Indigo customer care to refund my amount (3506/-) as per their norms to my bank account . From the same day the customer...

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I had a horrible experience while travelling on the Indigo flight on 08 JUL 2012. I am pasting below, the email and the complaint that I sent to the concerned people with the airline. That would shed light on the plight I faced.

Dear Sir/Madam,

My name is Hemant Yadav and I had a booking for 08 Jul 2012 from BOM - BLR and return from BLR - BOM on your flight number 6E 421 and 6E 422 respectively with reference...

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Address: Bihar

ON HEARING THE SERIOUS ACCIDENT OF MY RELATIVE AND GOING IN THE STATE OF COMMA AT 19.45 ON 18TH JUNE, 2012, I HAD TO BOOK TICKET FROM PATNA TO TRIVANDRUM TO RUSH AND MAKE MONETARY ARRANGEMENTS FOR HIS OPERATION. I DID BOOKING IN INDIGO AIRLINES FOR 19TH JUNE FROM PATNA TO DELHI AND DELHI TO TRIVANDRUM. ( PNRS KHP3CI AND THHLLH) I REACHED PATNA AIRPORT AT 5.45 AM TO TAKE THE FLIGHT FOR DELHI (PNR - KHP3CI) WHICH WAS SCHEDULED AT 8.10 AM. SINCE...

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Address: Hyderabad, Andhra Pradesh

Hi

My Grandmother Mrs Kiran Devi Surana travelled from Hyd to Kolkata on the 21st May 2012 from Flight no 6E351 and PNR no is HFJJBB.I called the toll free no[protected] and spoke to the officer and confirmed a Special Assistance for my grandmother on Senior Citizen Basis for Hyd on departure and Kolkata on arrival,as per your website.

However at the Hyderabad Airport the Potter ( from Indigo ) left my grandmother...

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On my way from Pune to New Delhi on the 24th April, 2012 from Indigo flight no. 6E 102 the airline lost 1 of my 2 checked in baggages. It was an Ecolac black and grey soft cover suitcase with trolley. It weighed around 8-9kgs. The airline is compensating for the loss with only Rs. 1600 where as the contents in the suitcase were worth around Rs.[protected]....

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Address: Mumbai City, Maharashtra

Hi Sir,

I have booked 2 tickets for my parents from Dubai to Mumbai And then Mumbai to Indore for 24th April from Indigo. And I also have updated the Personal Assistance remarks to my parent’s tickets. As my mother have Spine surgery and she can’t stand more then half hour continuously. After updation my father was rushing here and there and mumbai airport Indigo staff has not taken any initiatives to help my parents. They...

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Address: Chennai, Tamil Nadu

Name : Shivsankar Ramasubramanian
Booking reference no. : MDY7AI
Flight : 6E523

I had made a booking in an Indigo flight 6E523, to travel from Chennai to Kolkata on 06 Apr, 2012, Friday. The departure time of the flight was 08:10 AM. I was left stranded at the airport and the flight departed without me on board even after I was done with my security checking.
I had checked in at the airport at 06:30...

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Address: Mumbai City, Maharashtra

when I returned from Kolkata to Mumbai on 16th April, 2012 by Indigo 6E 324, seat no. 19E,Which arrived in at 2:30 pm, after collecting my baggage from the belt at Chhatrapati Shivaji Domestic Airport, I found my new bag 6E[protected] , SEQ - 0076, was torn and what I saw then I could'nt believe my eyes. I saw the loaders / porters just throwing the passangers bags from the Jeep directly on the belt which is very wrong. I unfortunately...

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Address: Chennai, Tamil Nadu

i have booked a flight ticket in INDIGO Airlines from CHENNAI to MUMBAI 6E 194 on 2nd april 2012.
Name of the traveller : Poovizhi Gunasekaran
Booking reference : MDLYCA
Ticket Price : Rs. 3885.00

it was mentioned in the ticket that the flight will depart at 5:40 am from chennai and later it has been chenged to 5:25 am and intimated through sms.i reached the boarding pass counter...

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Address: Maharashtra

RESPECTED SIR MADAM,

I DINESH DONGARE HAD BOOKED A TICKETS FOR GOA IN MAKE MY TRIP ON 7TH OF APRIL 2012 AND RETURN DATES IS 11TH APRIL.
FIRST OF ALL WHEN I HAD BOOKED THE TICKET U HAD NOT GIVEN ME THE TICKETS IMMIDIATELY FOR GETTING MY OWN I HAD TO CALLED TWICE THRICE THEN I HAD FIGHT FOR THE CUSTOMER CALL PERSON THEN HE GIVE ME SOME STUPID ANSWER THAT THE INFANT...

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Address: Bangalore, Karnataka

I had booked tickets on 27/2/2012 from Delhi to Bangalore but as i was not carrying my Debit Card(Ticket booked on-line) i was asked to pay the fare while boarding the Flight and assured i will get a refund in 7 days time.

Today is 26/03/2012 but i have still not received my Refund....

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Address: West Bengal

Hi,

I AM SORRY TO BRING TO YOUR KIND NOTICE THAT ON 12/MARCH/2012. I HAD TO GO TO BANGALORE FROM KOLKATA. AND I BOOKED YOUR FLIGHT NO.6E 377. VIDE PNR NO. QC17BG

I HAD REACHED THE COUNTERS AT 5:15AM AFTER GETTING MY BAG SECUTITY CHECKED AND ALL TO CATCH THE FLIGHT FOR 6:00AM. BUT I WAS NOT GIVIN THE BOARDING PASS. THIS PEOPLE ARE JUST DOING BUSINESS. THEY CHEAT NORMAL PEOPLE BY GIVING ALL EXCUSES.
br...

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Address: West Tripura, Tripura

I Have a transaction by net banking of SBI for Indigo Airlines Flight Ticket on 17 March 2012. My Account has been debited but Ticket is not Bookig. My Details of Transaction is-
TO TRANSFER INB Indigo Airlines INDIGO_AIR Payments, Ref- MSBI[protected]IG97614070 TRANSFER TO [protected] BILLDESK TRANSACTION A- 4,235.00. Please I want my Rupees back. My INB Ref no- IG97614070....

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Address: Uttar Pradesh

Hi,

This is Pallavi Dubey. I travelled from Mumbai to Lucknow on 7th of March 2012. Reaching Lucknow, I realised that my 15 kg check-in suitcase was missing. Since then I am following up with the Indigo team in Lucknow but till now they have not been able to trace the bag. Once we check-in the baggage , it becomes airline's responsibility to deliver in safely to us. Its my request to Indigo Airlines to look into this matter...

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Address: Maharashtra

I am a frequent flier of indigo and i was very disappointed at this time at Mumbai airport on 21st Mumbai - Kolkatta flight at 9:40 am

I was flying with my family(My wife, child(3 years old) and an infant(5 weeks old). I had 77 kgs of weight and no handbags since i can't carry handbags and manage the kids at the same time. The manager at the airport was inhumane and made me wait along with a crying infant for about 40...

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Dear Sir/ Madam

I booked Indigo ticket vide PNR No CBWNBE for travel as follows

Mumbai- Delhi on 10th Feb (6E- 186 ) at 1740Hrs, and
Delhi- Mumbai on 13th Feb (6E-183) at 640 hrs

I however did not recieve the ticket on my mail (despite the autoreponder saying so). I normally book my travel tickets two months in advance (I currently have Indigo tickets upto April end) and take prints...

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Address: West Bengal

I was supposed to take the Indigo flight from Calcutta to Delhi and then the connecting flight to New York, USA . As this was international travel I have a baggage allowance of more than 20 kgs ,this was mentioned to me by the Indigo call centre and told there would be no excess baggage if the flight is within 24hrz and is a connecting international flight. However in the Kolkata airport I was harrased for excess baggage, the ground staff...

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Address: Mumbai City, Maharashtra

Hi,

I have been trying various numbers but am not been given a reply. I travelled with my family from dubai and reached mumbai on 30th January, 2011. The bag which was checked in is apparently broken and some valuables ( cash, perfumes, expensive clothes) are missing. I have no where to go now except going to the consumer court. please help. this is actually harrowing for us. At the airport, they have given us a damage report...

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Planned to visit Dibrugarh from Delhi by Indigo Airlines on 20.01.2012. Booked tickets for five passengers on 30 th August 2011 from Delhi to Dibrugarh via Kolkata ( PNR RH3SBW, Make My Trip Booking ID-NF[protected]. After getting Bording pass at Delhi Airport on 20.01.2012 the flight was cancelled. After long persuation Ingigo authority managed to fly from Delhi to Guwahati. From Guwahati to Dibrugarh arranged to go by bus. Air fare for...

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