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Orange Tours and Travels Complaints & Reviews

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Updated: Sep 14, 2024

Complaints 505

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49

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456

So far, so good. Orange Tours and Travels is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Orange Tours and Travels will keep up the work and continue to help more customers with their concerns even better 🤝

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Orange Tours and Travels reviews & complaints page 2

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I am travelling from Bangalore to pune in Orange travels. I really need help, staff is really rude and they behaved very badly.
I am asking them to stop for washroom since 2 hours but they are not stopping at all. I really need help on this urgently please help....

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Hi
I am travelling from Bangalore to pune from Orange travels, I feel really unsafe here at this time . the staff is very rude and I am asking to stop for washroom break from 2 hours but they are not stopping at all. I am calling them, they are ignoring it. Please help me in this case I am stuck here, they are shouting at me badly...

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My daughter travelled from hyderabad to banglore on 2 oct through orange bus, after reaching her hostel room she saw bag and stuff inside is damaged by rat. bag was kept in bus backside dicky.i complaint & msg orange travel, they taking it lightly, they just message as opology & not repeat again. my costly bag & stuff is damage. i need rs.10000 compensation from orange travels.here i am uploading the photos...

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Address: Shop No.10, Grafican Arcade, Sasoon Road, Near Jahangir Nursing Home, Pune - 411001, Maharashtra

No communication from the operator on the fact that the bus was under repair even after I made 15 calls after an hour of struggle to reach out to the driver, he picks and tells me that the bus is under repair and I should speak to the operator. Tried that and I was asked for the PNR number and then the call got disconnected and it happened three times. Even here, this is the fifth time I am typing but your app doesnt allow submission of requests....

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Literally I cried for the Orange travels services.. Driver shouted on passingers (on me) I must be there in hyd for an important work, I was late 5 to 6 min I requested the driver to wait just 5 min so that I can catch the bus but he said come to next stop so I came to the next stop with sufferings and lagguage and I called the driver and he said I just crossed the stop 2 min ago.. Y he can't wait for 2 min and he was very very rude and shouted...

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My ticket number TS9X25602597. It has to start from patancheru station at 9:30 PM. I am complaining now at 12:05 AM. Still bus not started and we have baby of age 20 days. We don't have nothing to eat. After 3 hours of demanding driver to start, he is saying battery not working. Interesting thing is this is starting point of bus. If you don't pay penalty for our struggle we are ready to file complaint. We have all passengers with us....

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Address: 003,Saranya Silverstone,9th main,hoysalanagar,Bangalore 560016

I have booked ticket through goibibo app for Orange travels from Eluru to Bangalore and changed my journey date from 4th sep to 5th sep through customer care. When I am changing journey date the person who attempted my call on 2nd sep at 9.52 PM didn't inform me that after modification of ticket one time, cancellation is not possible.

Now because of some medical emergency when we asked to cancel ticket customer care team is...

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Address: 203, Mythri Apartment, street number 2, Chikkadpally metro station, Hyderabad, 500020

I, Mudupu Pocha Reddy, age 27, booked a ticket from JBS Hyderabad to Adilabad on August 23rd, 2023. The given time by the travels to pick up is 6PM. I started at 5:30 PM from my location and due to heavy traffic in the city I reached just 10 mins late. (The whole world knows how the traffic situation goes in all metropolitan cities specifically in office timings.) I was in contact with driver during my travel time and I also personally requested...

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The blankets are very smelly, and when asked about them nobody responded properly...

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Address: Bangalore

I had booked a ticket from Guntur to Bangalore on 4th August 2023 bearing PNR No.[protected] to travel on 7th August. Unfortunately, the bus got cancelled and got a message only today, i.e, 7th August 2023 at 10.35 AM.

This is not the first time the bus being cancelled at the last moment. When contacted the office, I was asked to reschedule the travel in a different seat (From lower berth to Upper berth). This is most ridiculous...

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Address: Orange Travels

Below journey is not happened due to bus break down. driver and call center persons told the same 1 hour before boarding time and automatically money will be refunded. I did not get any refund till now.
customer care persons telling always, money will come back but no result. multiple calls and email sent.
can you please do the needul.

Thanks
Parasuram Mainam
[protected]
[protected]@yahoo.combr...

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Address: Suchitra, Hyderabad

While onboarding the bus from hyderabad to vijayawada with my 2 year old in one hand and bag with another hand, driver did not wait until we reached our seats which are upper sleepers in the middle of the bus.Myself and my 2 year old almost hit the steel rods while falling.So I went towards the front to driver with great struggle and explained him my problem.He apologized and I came back to climb the upper seats assuming he would stop or...

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An orange sleeper bus from Amala Puram to Bengaluru has failed which required me to pursue alternative modes of transportation....

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While traveling in an auto, I encountered a situation where an Orange Travels bus collided with the auto from the side while it was parked at the bus stand. The bus didn't stop immediately after the collision and continued for about 10-15 feet before coming to a halt. Very careless driver take strict action of him.. what if the collosion would be so strong... And i am going to even complaint in the police station about rash driving
br...

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Address: Bellandur

Bus conductor and driver of number 1715 has no sense of professionalism, according to them they can open the curtains of passenger sleeping at anytime they want without asking before. Also they are ready to argue and mis behave because according to them they will not be asking before opening the curtains.
If you people are not going to take the action, I will have to got to consumer forum and I won’t even think second time before...

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I am traveling from pune to hyderabad in Orange tours and travels bus (OTT 200, start time: 9.00PM)
Due to lack of maintenance, bus tyre got burnout and break got jammed in the night 2AM near bhighwan (90 km from pune).

At the time of bus starting from pune itself, bus is having issues and it's not giving the pickup. But bus driver and staff ignored that and resulted in mid night all the passengers ( kids, aged person's,...

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I am a single female who booked to travel Orange Travels from Bangalore to Chalakkudy. As I have 2 kittens I always travel with them and I always confirm with the bus provider, before booking ticket. Same way I booked ticket after checking with Orange Travels customer care about the situation. I explained both are small and I carry them inside the carrier, won't take them out during travel and they don't make any noise while travel. The customer...

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Traveled from Pune to Hyderabad in orange travels bus on 13/05/2023.. the bus came late by 45 mins and dropped Hyderabad 3.45 hours later than scheduled arrival.. bedsheets and overall bus was dirty and full of dust. Bus didn't have dicky to carry lagguage nor this was informed while booking. Had to sleep with a large suitcase with my 1 yr old baby. Charging points were not working nor A/C cooling was efficient....

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I travelled from Orange tours and travels from Pune to Bangalore, experience was very worst. As per policy I carried luggage for some wheat flour and which was below 20 kg. As per policy we can carry 15 kg per person and me and my son was travelling. After ticket they have charged 403/- for luggage. And reason they have given it is very unlawful. Even Driver is also very rude. And Sardarji he was shouting on me when I asked for policy. U...

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Address: Hyderabad

While travelling bus break down happend and did not get a new bus for almost three and half hours so i did not reach the destination at stipulated time i wasnt able to attend the office....

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