Claimed

Orange Tours and Travels Complaints & Reviews

www.orangetravels.in

1

Updated: Sep 14, 2024

Complaints 505

Resolved

49

Unresolved

456

So far, so good. Orange Tours and Travels is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Orange Tours and Travels will keep up the work and continue to help more customers with their concerns even better 🤝

Complaints

Contacts

File a complaint to Orange Tours and Travels

Having problems with Orange Tours and Travels ?

File a complaint and get it resolved by Orange Tours and Travels customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Travel & Vacations

Orange Tours and Travels

Recently resolved complaints

View all complaints

Baggage damaged in orange bus dicky

unreliable and irresponsible travel operators

about sitting on

Most useful reviews

Lost my baggage

Featured stories

Lack of response, delay, and no return of money

Orange Tours and Travels reviews & complaints page 7

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: Valasaravakkam chennai i

இதுமாதிரி ஒரு ஓட்டைவண்டிய நான் எங்கும் பார்த்தது இல்லை...இரவு 1:1:30 மணிக்கு பிரோக்டவுன் ஆனா வண்டியை காலை 5:00 மணிக்கு எடுத்தார்கள்...சுந்தரா ட்ராவல்ஸ் தேவலாம்... உயிருக்கு...

Helpful

Found this helpful?

Write a comment

Dear Orange Tem,

I have booked bus on 28March 2022 from Humnabad to Bangalore actual boarding time is 7pm but not came on time and boarding location details not mentioned properly it was mentioned only boarding Humnabad and I'm not sure exactly where to catch up the bus actually it made me tough to reach the boarding location.

Bus no KA51AD1155...

Helpful

Found this helpful?

Write a comment

Worst service ever.. The bus was supposed to reach belgaum by 7.30 but it has stopped at hubli for an hour.. Its a passenger bus and not a goods loading and unloading.. If this was the case you shud ve informed us prior.. Will never ever book this bus.. Worst service. And no time limit to reach destination.. My rating for this travels is zero.. Never ever go relying on them. Worst worst worst.. No proper response as well from the drivers.....

Helpful

Found this helpful?

Write a comment

Address: SIVAKODU

I've booked 2 tickets where I need to cancel a ticket 1hr before and I didn't get a chance to cancel due to policies. The mobile number updated was for the cancelled person. Keeping this in mind very deligently, I kept on calling the driver more than 5 times and informed the driver that I'll board at Musalamma temple. I clearly informed this all the 5 times to the driver and driver also clearly acknowledged to it and agreed to pick me at...

Helpful

Found this helpful?

Write a comment

AP16TJ6132, VIZAG TO HYDERABAD
TICKET - TR4M1299737
I have issue with driver and staff they are very rude, not even giving a chance to drink a tea, they are stopping a bus were ever they want not letting us to come out of bus, very unprofessional and rude staff....

Helpful

Found this helpful?

Write a comment

Address: Hyderabad, sr nagar

Hello hi my name is sisinder reddy I have recently booked a ticket from Hyderabad to ongole through reb bus. And my boarding point is in sr nagar . I spoke to one of the staff and asked them to stop near erragada opposite to Gokul theatre the person who sopke to me told he will stop at that point and when the bus is approaching he called to my mobile phone and asked the boarding point I told sr nagar but I told he that I am waiting near Gokul...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

I have made booking on feb 10, 11.30pm.Now the time is 5.11 am Feb 11.still I am in bus stand hoping that bus will come but all in vein.i have paid 1300 rs approximately from tirupati to salem.they don't even picked my call n gave any kind of alternative.full.night I have been in bus stand with some unpleasant experience.i never been in a embarresed situation in my entire life.orange travels gave worst of worst services....

Helpful

Found this helpful?

Write a comment

Address: hyderabad

I booked a Mummidivaram ticket from Hyderabad.
pnr number[protected] seat number u11 and u12.
After crossing lbnagar my wife suffered some astma problem.I asked the driver to stop somewhere near the medical shop.
The driver said I would not stop.Drivers behavior and language is not good.
That was a big argument for us.
Another passenger on the bus gave us Astalin tablets.

I emailed Orange Travels...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

My name is Kowshik, we have booked a ticket in Orange Travels wide PNR no[protected] from Nellore to Hyderabad.
We got delay by 10 mins due to identified of Orange Travels Stop. We informed the delay to concern drive and executive at Nellore point manager. They assured over call fine. But when we reached the point they said we are not held responsible for your delay and bus started its journey. When we call to bus representative he...

Helpful

Found this helpful?

Write a comment

Address: H.no. 8-1-14, Wesley Church, Clock Tower

Dear Team,

I have booked orange travel from Secunderabad to Ahmednagar on 25th dec, where the bus is cancelled on 25th and after much calling, the bus is rescheduled and following details are given by your travel agent.

Pnr for reference is[protected]

Dear Preeti Pandit, Track your bus for journey Hyderabad To Ahmednagar, Pick Up : SECUNDERABAD-Near Clock Tower Beside wesley chruch Time: 07:40...

Helpful

Found this helpful?

Write a comment

Your staff doesn't have any empathy towards the customers. The pick up location provided by SMS was totally different from the location described to me by Venkatesh Biradar ([protected]) an orange employee. I was wandering around the streets for half an hour. And when the bus arrived even after telling them to wait, they didn't. And I had to chase the bus for almost 2km. The behaviour of the staff overall was ridiculous. And I wouldn't...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Address: Hyderabad

I was shift to another bus due to bus break down, and I was asked to get down at other location because of different bus route, and I left my earphones in bus in hurry, for which I have called the driver, he said he has found them and would give them in sr nagar Orange tours and travels office, but he dint give them in the office and isn't answering the phone....

Helpful

Found this helpful?

They didn't give the sleeper class they gave seating when I ask them they didn't take any responsibility also...

Helpful

Found this helpful?

Write a comment

Yesterday I was booked my ticket 24/10/2021 journey date from Metpally to mumbai
My destination is tatapower borivali east they dropped me at malad highway I m single lady to carry luggage two rice bags so please it's aa serious concern we are travelling more than 10 years ago in orange travel's so many problems we have faced thiz one is too bad we need solution and apologize...

Helpful

Found this helpful?

Write a comment

Address: Flat no: 504, vaishnavi shikara apartment, pipe line road, jeedimetla, hyderabad, Opp. Konrak hospital

I am traveling in orange travels the staff of bus in orange travels are not proper response and proper behaviour. In orange they are not allowing to carry Cartoon boxes like food and fish boxes as they are not mentioned anywhere that we have should not carry the Cartoon boxes. They mentioned only 15 kgs of luggage of each person. And my luggage is only below 10 kgs....

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Website: www.orangetravels.in

I have booked a ticket for my mother from Hyderabad to Guntur, since she is new to Hyderabad and don’t know area I have my number at the time of booking because I thought I will be there with my mother at the time of boarding but unfortunately I got some office work and my sister went with my mother and reached the pickup point at 9:45pm and the pickup was 10:15pm. After reaching there raining started heavily.
I didn’t get any...

Helpful

Found this helpful?

Write a comment

I was booked the bus ticket from Hyderabad to salem on 27.08.2021 below bus AP39TJ8785( Hyderabad to thanjavur) but the bus was got breakdown due to poor Maintenance in near Banglore and no one not responding alternative arrrangements.. While asking call center they are not providing any response.. They are simple telling pls wait some more time another Bus will arrive shortly but they dont know the passengers emergency.
After 3 hours...

Helpful

Found this helpful?

Write a comment

Address: M.sreenivasulu Advocate, 1-191, extension, Ananthapuram District.a

Website: msreenivasulu622@gmail.com

It happened to me to board your bus bearing No.AP16TJ4952 on 14.08.2021 to travel From Hyd to Gooty on . The driver of the bus is very rude and he doesn't know manners how to treat the passengers. Such service leads bad reputation to your company....

Helpful

Found this helpful?

Write a comment

Address: Korutla

Dear Orange

This is rediculous service of yours. My friend who were traveling on 13/04/2021 from korutla to Mumbai. In bus suddenly air condition was disconnected and stopped at Nizamabad till Mid Night.

Your Service Operators said there is no return/forward journey available for them.

This is Bad impact on your service parameter. Please improve your poor service.

Help us to continue...

Helpful

Found this helpful?

Write a comment

Dear sir or madam yesterday night 11.08.2021 hyderabad to tuni boarding at reliance petrol bunk kothapeta boarding time 23:05 but but at the time we could not reach at 23:17 we have called them we have reached to boarding point .They said already we are at lbnagar we don't wait for you they have told please we have requested them and we reached lbnagar 23:38 .When we traveling to kothapeta to lbnagar we have called them please sir wait we...

Helpful

Found this helpful?

Write a comment

New Member Registration

The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.

Real Name
Country
City
Phone Number

Complete registration Skip this step and finish later

New Member Registration

Already a Consumer Complaints member? Log in now

Connect with

or
Username
E-mail
Password

New Member Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of Consumer Complaints? Register now.

Loading, please wait...

Your password has been sent to the specified email address. Log in

User Facebook Login

GDPR