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Orange Tours and Travels Complaints & Reviews

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Updated: Sep 14, 2024

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So far, so good. Orange Tours and Travels is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Orange Tours and Travels will keep up the work and continue to help more customers with their concerns even better 🤝

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Travelling Bengaluru to Pune date 29th August.
Picked up from Marathalli n dropped in anand rao circle.
All the numbers are either not working/fake.
Bus doesn't arrive on time. Bengaluru rains. I get in the bus somehow and see my seat cover is not changed n pillow is torn. I will never book this bus. No value for humans, leave alone value for money. There is no chance to post photos...

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Address: O/o AGE EM 1 ( C ) KIRKEE,

Very worst experience by travelling with orange bus. My journey date is 23 Aug 2022 name K K Kiran, our bus had repaired around 800 KM from vijaywada, the bus driver had said to deboard the bus immediately, their at unknown Highway we waited for 2 hrs with our luggage at about 3.30 am. After two hours one bus sitting bus came and pick up us. Again at 8.30 am the bus driver dropped us at City outskirts of Hyderabad. Near about 4 buses came...

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నేను శ్రీకాకుళం నుండి విజయవాడ orang travels( బస్సు details in photo) ticket లో డ్రాప్ point ఎన్టీఆర్ సర్కిల్ వుంది. Varadi దగ్గర దిగవచ్చా అని బాయ్ ( కండక్టర్ )ని అడిగాను. డ్రైవర్ ని అడగండి అని చెప్పాడు....

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The bus stopped before 20-25 kms before the destination point and the driver has forced me to get down.
Bus did not reach the destination and i have taken other mode of transport to reach my destination point....

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We boarded the bus KA51AD1714 running from Mumbai to Bangalore in Sion, Mumbai on 11th Aug 2022. The bus already arrived late at the pick up by almost 45 mins. It was supposed to arrive by 4.00 pm. After boarding the bus, at around 8.00 pm we asked the driver/ co-driver as to when will the bus halt for a dinner break to which they bluntly replied 11.00 pm in the night as the bus is running late. After we urged them that this is very late,...

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Address: Hyderabad

Bus No. PY01CS3408
I have booked orange travel bus ticket through Paytm for the date[protected] @8;15pn. But the bus came at 10:50 pm which was late by 2 and half hours.
Not only this time, every time this problem happening with this problem and not even single word of information was given to us about bus late coming.
Please take necessary on Orange travels...

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Booked consignment to deliver 3 baggage from Hyd to Chennai.
Got the bags, damp, soiled, torn. All valuable things, clothes are destroyed

Please look into this...

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I have travelled sattur to chennai on 23 july 2022 along with my wife and kid, they dont have first aid box, they met accident at 2 am, we couldn't get out from bus, after half an hour we exited from emergency door. My wife and kid got injured, my wife entire face is bleeding, but no one is bothered, we didnt get first aid also. After sometime we got first aid from ambulance. Due to this accident we lost so much money for treatment, money...

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Address: sivagangai

Worst seat L1 don't book this seat and uncomfortable to sleep and not hygiene very dirty pillow they provided, not value for money very worst experience...totally waste of money...

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Address: Hyderabad, telangana

I had booked a ticket from Hyderabad to Pune on 20th July. The bus stopped working in Yevat at 6:30 am and we were told to shift in another sleeper coach full od passangers and were told to stand for 1.15 hours to Pune. The customer care is not available, the staff here is not helpful. I have paid for a sleeper coach to my destination and not for standing 1.15 hours, i want my money back....

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Address: Bangalore

Hello,

I’m just surprised about such a bad experience during the travel. I was just 5 min delayed due to the heavy traffic and bad weather. The driver was misbehaving and being very rude with my wife and me. He was in a state of argument and criticising. Even the customer service representative named Akhil whom I called to report the complaint was not able to solve it neither not fit for this job. Need a critical action...

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We travelled from hyderabad to bangalore on 10th July they picked us from paradise at 6.30pm and dropped us at mehdipatnam and finally bus came to pick us at 9.15pm. How can a travels pick and drop us on road on rainy day and no responsible staff to help us families and old people. Very bad travel I will never recommend and I will neverever travel in this bus....

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Staff is extremely rude on the Bengaluru to tuticorin bus route (travelled on 14 July 2022). Extremely pathetic bus condition and staff is ruthlessly rude. Will never travel by this bus again. Staff had fight with other passengers as well....

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Address: Hubli

The bus number was KA51AC6021, my drop destination was panjagutta, but the driver asked us to get down at lakdi ka pool saying there is no drop at punjagutta, if that was the case, then why add that option during booking? We can choose some other travels that drops us at our destination, moreover the pathetic behavior of the staff and our luggage was damaged as well, this is not the first time we are traveling this route, other travels have...

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Address: Hyderabad

Am regular customer travelling in orange travels from last five years and travelling in bus for 4 times in a month. I travelled from Hubli to Hyderabad on[protected] in orange travels and I have booked my return ticket from Hyderabad to Hubli on[protected] @ 8:30 pm pick up at Miyapur. Bus diver of Bus No AR023477 date :[protected] timing 8:30 pick up at miyapur has left with out my boarding. Due to rainfall Dmart road has been blocked by...

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Address: Visakhapatnam

We have booked ticket from Visakhapatnam to Guntur reporting time at 10.05pm from Gurdwara .
We have reached to the pick up point 2half an prior to the reporting and we have been waiting at the stop.The diver has just passed from us without even calling and checking that the passenger has been boarded or not .The moment we noticed the bus was passing through we called to the driver and asked that we are waiting at the stop and he said...

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Bus timing was delay 2 hrs, still not reached at pickup stop,
Live location also kept off, what is the issue...

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I was travelling on the bus from Bangalore to Palakkad on 24th June 2022.
Problem 1 : they last minute switched the service from Volvo multi axle to a normal AC sleeper.
Problem 2 : the supposedly 10pm bus arrived at 12:20pm
Problem 3 : there were no bedsheets on my seat and I had to go ask for sheets
Problem 4 : the seat had no curtains being a sleeper coach and also the attender was very rude when i asked him...

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Address: Balaji Colony Tirupati, 561, Ground floor

I have faced difficulties both physically and mentally due to the irresponsible and unethical conduct of Orange bus and travels ( Chennai[protected], bus departure time 5:30pm and by 4:30pm of same day just before one hour they cancelled the bus....

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Booked AC sleeper bus from Vijayawada to Bhubaneswar which is 14 hrs travel approximately. Immediately after 2 hrs of journey from Vijayawada AC stopped working in the bus. When intimated to driver, emergency windows were opened for air circulation and obviously its still not sufficient. Soon after opening the windows, it started raining and passengers started getting wet. After 5 hours of journey in those conditions, they shifted the passengers...

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