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Red Bus Complaints & Reviews

www.redbus.in

3.4

Updated: Jan 7, 2025

Complaints 3923

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Good! Red Bus values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Red Bus step up their efforts to fully resolve all complaints 👍

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GST Invoice Not Received

Unauthorised change of seats by Krish travels Coimbatore- three hours delay

Refund has not been done

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I need GST invoice of bus ticket.

Ticket Cancellation money not refunded

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Refund amount not credited

No resolution provided during Journey

Behaviour of the Staff of KMRL Kalaimakal Bus Services

Red Bus reviews & complaints page 190

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Address: Chennai, Tamil Nadu

I booked the above ticket for my younger brother. The Journey is Chennai to Theni on JR Travels. During the boarding time the bus driver denied to accept the Redbus ticket and left him on the Bus stop. I called and informed Redbus about this and Redbus promised a journey on the next bus of the same travels. At first travels promised him that they will board him on his reserved bus in the hotel and took him on the board and asked him to sit...

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Address: Bangalore, Karnataka

I have booked to & fro tickets for 2 persons from Delhi to Dehradun in Kalpana Travels through Redbus.in website. The date of my travel was 19th November 2012 to Dehradun and on 20th Nov to Delhi. I had paid a total of Rs.2600 for the above travel. Since the it was sleeper coach, I thought we would have the comfort of sleeping in the bus rather than seating. Hence I booked both the tickets for Kalpana travels through Redbus.in and none...

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Address: Central Delhi, Delhi

Never Book Tickets from Red bus read this

Your services and the agents you are associated with are completely pathetic, either I will file a case against you or someone from the 60 people who booked ticket from your company last night, we had booked bus from Delhi to Lucknow. The bus was supposed to be an AC bus and had to come at 8 o clock night at some bus stop near Patel Chowk. It came at 12 o clock night all the kids,...

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Address: Bangalore, Karnataka

I have booked the ticket on Oct 25th for 4 seats operated by Orange travels for travel date Nov-18. The tickets were somehow got cancelled on Oct 26

Following are the issues:

The cancellation charges were 50% which is too much. Orange travel’s policy ( orangetravels.in) it should be 10% and it can not be 50%. Why is it different in redbus.in?

Cancellation Charges as per orangetravels. http://www.orangetravels.in/cancelbr...

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MY FATHER IS SICK AND NEED TO TAKE HIM TO HOSPITAL AND MY PRESENCE IS REQUIRED. THEN I BOOKED A TICKET FROM MUMBAI TO HYDERABAD BY USING REDBUS ONLINE. MY AMOUNT HAVE BEEN DEBITED FROM MY ACCOUNT AND TICKET NOT DELIVERED. WHEN I APPROACHED THE CUSTOMER CARE TOOL FREE THEY SUGGESTED ME TO CONTACT[protected] THEN I DID THE SAME BUT THEY ARE NOT CO-OPERATIVE AND NOT IN A POSITION TO UNDERSTAND MY QUERIES AND FINALLY I EXPLAINED THEN THEY ARE...

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Address: Jaipur, Rajasthan

Third grade of buses in which no passener goes but online tickets can be sold even charged 57% more in bus fare because you have already paid the amount and it is the time of departure of the bus and you have no option in your hand except either leave the bus & fight against the Redbus.in or go your own way ?
Today my wife had to go to Indore from Jaipur, she checked the status via Redbus.in where she saw that she could get...

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Address: Rangareddy, Andhra Pradesh

I booked ticket from Pune to Hyderabad on 09.10.2012. Departure time: 11.00 PM. I go there by 10.10pm, Found travel agent office closed and no response for phone.Called red bus, no proper response.Waited till 12.00 PM midnight and bus had not come. Checked with bus (Orange Tours & Travels) provider and informed bus was cancelled.Ticket No: TEB[protected].
Made Several phone calls. My meeeting with my forigen delegates in our company...

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Address: Hyderabad, Andhra Pradesh

Hi,

Dear ALL Passengers

I am siva , I recently traveled from Hyderabad To Bangalore through RED BUS.com, It's completely bad experience

This red bus.com team will take wrong information from Travels & they are Maintaining wrong information in RED BUS site.

I booked ticket up to Banglore last stop marathalli, but the travels bus is stoped in Banglore first stop.br...

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Address: Andhra Pradesh

I had booked volvo multi-axle semi sleeper bus to travel from Hyderabad to Goa through Red bus. But the bus we all are put on is a normal seater bus which is not the correct bus as shown on the site. I want to file for a refund and request you to take action against them so that they dont keep doing such fraud with travellers specially at the time of demand during holidays....

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Address: Bangalore, Karnataka

Sir, I have booked ticket from Pune to Bangalore on August 13th 2012 through Redbus - Sharma transports.
My ticket number is TE9B89763765.
My boarding point is Wakad Bridge, Pune.
Scheduled Depature is 2.30PM from Wakad Bridge, Pune to Bangalore through Sharma Transports.
Bus has crossed the boarding point without stopping at 3.05PM.

Immediately I made calls to following numbers but there is no proper...

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Address: West Delhi, Delhi

I have booked ticked by call on 10082012 by phone calling on[protected] on friday evening at 6: 35 pm for ticket to delhi to katra mr chandan talked to me and convinced me to go on ivr transaction and transfer my call to ivr after two attemp i was succed and transction was done i received message from bank that transction was done but ticket not confirmed chandan convinced me that i will receive message of booked ticked transcarion id74678722223070357078491...

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Address: North Delhi, Delhi

I booked bus ticket from www.redbus.in, for booking of ticket. money has been directed from my account but ticket not booked. when i call to customer care he say, this money automatically credited to your a/c. its not happened.

kindly help me.

Name- Preetesh Anand

Mobile no- [protected]

Email- [protected]@gmail.com

Transaction details
Account Number [protected]br...

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Address: Chennai, Tamil Nadu

I have booked a ticket through RedBus and my travel date was 15th of June. When i went to the boarding point the shutter was closed and no one was there. When i called the Sharma transport which i booked in they asked me to get the details from redbus regarding the new boarding point. When i called redbus again they are giving the same sharma transport number which i called just before. Both of them din't confirm me the new boarding...

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Address: South Delhi, Delhi

Last week we booked online bus-tickets through Red Bus, to travel to Nainital and it turned out to be our worst bus-trips to the hills. This is how the sequence of events unfolded -

1. Red Bus website directed us to a travel agent - Ms. Reeta Dhingra of Holiday India PL, F-14 Kalkaji, New Delhi - 110 019
2. Ms. Reeta insisted on receiving full advance payment (online, ICICI Bank) of Rs. 2,100 for three tickets on a...

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I purchased a Volvo A/C semi sleeper bus ticket online from redBus.in to travel from Bhadravathi to Bangalore(Travel date 26th May 23:50 PM, reporting time 23:40 PM). The website has showed that the tickets are available with "Cauvery travels" and the transaction went successfully(well, that's the quickest thing this website could do). On Saturday the 26th May 2012 after waiting for a long time in middle of the night with my...

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Address: Central Delhi, Delhi

I have booked ticket for[protected] from Delhi To Lucknow for my Sister who is travelling alone. The Ticket was book by name of Shalini Singh and ticket number was TE6S64562883. The Bus Operator name was Kalpana Travel. On receiving ticket they sent her into wrong bus. That Bus was going to Dehradun. She reach to Dehradun and she need to return back.

What I need to do in that case?...

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Address: Bangalore, Karnataka

This is a complaint on Redbus for the pathetic travels that they choose.This is not the 1st time,i booked through Redbus,its actually because of the service and the quality of the transportation that makes me go back to Redbus time and again.however this time its very disappointing to tell they indeed have a pathetic quality checks.
I booked a ticket on may11th 2012 night from Chennai to bangalore.The next day,i had some very important...

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Address: South Delhi, Delhi

I DHEERAJ SHARMA. I BOOKED TWO TICKETS ON DATED 28-04-12 FROM DELHI TO KATRA BY MY HDFC BANK CREDIT CARD THRUGH IVR CUSTOMER CARE NO. OF RED BUS.IN[protected] AND MY TICKET AMOUNT IS -1400. BUT WHEN I BOOK MY TICKET FIRST TIME ..RED BUS PEOPLE SAYS THAT PAYMENT IS NOT CONFIRMEND SO I AGAIN BOOK MY TICKET THRUGH ONLINE ON RED BUS.IN COMPANY SITE .....AND TICKET WAS CONFIRMED BUT WHEN I GOT MY CREDIT CARD STATEMENT ..STATMENT SHOWS THAT...

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Address: Bangalore, Karnataka

As I booked the ticket through redbus web portal to travel from Bangalore to Tirupati with the vandana travels as mentioned in the web site.
Later I got the call from unknown number told that the bus has been changed, you need to board on the same boarding point address @11:15PM on the journey date. I went to the boarding point address @ 11 PM, the bus didn't arrived and waited up to 12:30PM. Even I contacted to the vandana travels...

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Address: Pune, Maharashtra

Red bus charged me 800 rs for an AC bus from PUNE to SHEGAON and gave me ticket of DOLPHIN travels service whereas they sent another bus named TUSHAR Travels when asked about dolphin they said dolphin is not a bus its a name of travel company. They also did not responded clearly to my calls.
Even on any boarding points I didnt found any board of any travel company named DOLPHIN....

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