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Asus India Complaints & Reviews

www.asus.com/in
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Updated: Jul 28, 2024
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Asus India reviews & complaints page 24

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B
bhramarvaity1203
from Mumbai, Maharashtra
Dec 6, 2018
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handset not functioning at all

Address: 401201
Website: Asus mobile

I had purchased Asus Zenfone Max pro (serial number - J7AAHF02Z7848TJ)on 27 August 2018 from Flipkart services. After approx 20 days, ie: 17 September I found the phone switched off early in the morning. I kept it on charging for couple of days but still it was not responding. Later I visited your Borivali Asus service center (the mail ID which I have kept in cc of this mail) and logged a service repair complaint Abt this issue. Mr Rohit,...
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A
arjun seth
from Mohali, Punjab
Dec 3, 2018
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zenfone 5z, faulty product

Address: 144001

I ordered zenfone 5z from flipkart dated 27th august 2018 and received my order on 29th august 2018, within the period of 2-3 days i start noticing n no. Of issues but major issue which i was facing at that movement was speaker breaks and charging time was too long as compared to the commitment done by the company.

In a day or 2, i approached nearest service center i was told that mobile software was not all stable and company...
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H
Hiral Gor
from Mumbai, Maharashtra
Nov 30, 2018
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defect product

Hey team we have purchased laptop my model number is fx553ve. We have purchased in the month of july 18 and we are facing lots of issue. We have visited service centre more than 15 times but still they are not to redress our probelm. The thing is like your enginers are not even aware about particular software. Worst service and bad experience ever!!! This much is not exepcted from asus. Now either we want replacement or i want my whole amount...
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P
Prabhu4208
from Chennai, Tamil Nadu
Nov 28, 2018
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notebook x541u keypad works intermittently - denial of warranty service

Address: 400072
Website: www.asus.com/in

My laptop (Serial no: g8n0cv08p536336) which is in warranty has a serious manufacturing defect. All the keys in my keypad work intermittently.
Sometimes it works and sometimes it doesn't work, sometimes only some keys works and sometimes all keys don't work.

It's a hardware issue with all the keys so, i submitted the laptop for warranty service (Rma: inf8jb0374) on 24th nov but the service was denied citing a baseless...
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J
jojojoin29
from Mumbai, Maharashtra
Nov 27, 2018
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getting serial number error whilst registering for the 3 years extended warranty.

Address: Mumbai City, Maharashtra, 400080
Website: www.asuspromo.in

This complaint is regarding the misleading not fulfilled offer promised by the company asus on purchase of asus vivobook s x501un - ej460t booked/purchased on 21st november.

This is to inform you, that i mr. Joachim fernando recently purchased two reputed product of your company. An asus vivo book s and asus tuf laptops both at the same time period from one for your thrid party outlets (Croma mulund, mumbai) at india on 21st...
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bnc5869
from Chennai, Tamil Nadu
Nov 23, 2018
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mobile handset charging problem

Address: 743165

Mobile handset-h3axgy03n8503ng
Date of incident-17/11/2018
Service centre-syscomp electra, phone:[protected]/25921717, 4 (6) s, n, banerjee road, barrackpore, kolkata-700120
Full description of the incident: problem pertaining to charging socket and handset not charging
Service centre docket no. Rma no. Inuyjb0138 dt.17/11/2018
Till date no solution received from the service centre, the possible reason they...
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bnc5869
from Chennai, Tamil Nadu
Nov 22, 2018
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charging problem re:mobile :h3axgy03n8503ng

Address: 743165

I am facing aforesaid problem at my handset and submit at the service centre - syscomp electra vide rma no. Inuyjb0138 on 17/11/2018, but till date it has not resolved due to availability of spare parts as they informed today (22/11/2018), i want immediate solution, earlier on 18/06/2018 this set has repaired vide rma no. Inuyh60189, pls get it resolved...
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baljt ram
from Jind, Haryana
Nov 19, 2018
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laptop extended warranty problem

Address: Moga, Punjab, 142001

Mane ek laptop aug 2016 me purchase keya tha jiska muje offers mila tha extended warranty. Me 1690 rs wala 599 me. Mane osme apna bill & laptop details uodate karde oske kush din bad muje payment karne ka email aya to mane payment kar deya. Ab 2 saal bad mera. Laptop charge nahi ho raha jiske lye me company ko kabi email keya hai. Magar company ab bol rahi hai. Mare extended warranty active nahi hai.
Baljit
[protected]...
+1 photos
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H
hardikagg1234
from Gurgaon, Haryana
Dec 2, 2018
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phone not working

Address: New Delhi, Delhi, 110062
Website: flipkart

I bought the Asus Zenfone maz pro m1 6gb phone from flipkart.com which was delivered to me on 26 September, 2018.
By order ID: OD[protected]
There is some problem in call service. the receiver is not able to hear my voice, making it very difficult for me to work, pls replace it or get it repaired ASAP. i am highly disappointed with the service...
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D
daspriti017
from Jaynagar, Bihar
Oct 30, 2018
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asus notebook fan making noise

Address: Kolkata, West Bengal, 700105

My 2 week old asus notebook is suddenly making some buzzing and wiring noise. Yesterday there was no such noise, today the moment i switched on the laptop it started making the noise. At first the fan was giving cool air but within 10mins the fan started giving warm air.

I am very much disappointed with asus. Firstly the battery backup is so poor. Then this fan issue. Better to buy 25k laptops from other brand than this spending...
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S
shrivijay79
from Indore, Madhya Pradesh
Oct 29, 2018
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zenfone selfie

Address: Indore, Madhya Pradesh, 452008

To
Asus global

I am regular customer of asus company.
My asus zenfone 6 selfie no. Is faazcy32w538. From the time of purchase i am facing some problems i have even complained to customer care, plz you can check your complain history. I have tried to raise the issue related to camera through email but neither service centre nor customer care helped me to sort with this issue. Due to this today also there are...
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O
Obulesh rock
from Bengaluru, Karnataka
Oct 25, 2018
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asus zenfone max pro m1

Address: Bangalore, Karnataka

After recently update of my phone battery getting drain very fastly... Atleast one day also charging not remains. And also please include "auto start manager"for disabling the background application.. And also camera shutter lags also need to improve and also one most important thing is signal reception is very very bad.. Whenever i used to internet via cellular network... The network is not stable.. Kindly fix these things....
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1
1amit1998
from Raxaul, Bihar
Oct 16, 2018
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asus zenfone max pro me/ not delivery

Address: Patna, Bihar

Hello sir i ordered asus zenfone max pro m1 on 11th oct and order delivered on 16th - 18th but on 15th at approx 9:23pm flipkart notifying your order returned without any reasons when i call customer care it say sir your order cancel by seller when i say why then it told there is no any information why your order returned plzzz help me sir order id is od[protected]...
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K
kishore kumar borah
from Raha, Assam
Oct 15, 2018
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asus zenfone 5z

Address: Kamrup Metropolitan, Assam, 781029

I bought this phone sl no. J5aagf00j80869g. Model no zs621kl-2a012in on first sale of zenfone 5z.. After two months suddenly water got inside my phone and my backlight of the display got off, but the phone was fully functional only i have to use a secondary source of light like flash from other phone to see the display. I went to the service centre and they told me that display and ssb board is to be replaced (Ssb is just for safety in future,...
+2 photos
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K
koushik.ruidas
from Bengaluru, Karnataka
Oct 12, 2018
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without solving the problem they close the rma inh3j90023

Address: Kolkata, West Bengal, 700013

I have given my laptop with a problem that it was automatically shutting down while try to switch on. But they are not able to solve the problem and during delivery it has some additional problems like keyboard problem, display was shaking so i return the laptop and asked them to repair it properly. Now it is more than 40 days, they completed the rma status without solving the problem. And every time when i called them regarding the completion...
+1 photos
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H
haroon818
from Rohtak, Haryana
Oct 8, 2018
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various issues related to services under warranty

Address: 193101

I for the first time called the customer care and told them to pickup my phone in june this year for repairing purposes(mic issue), but the customer care centre person totally rejected my claim of onsite warranty availability. then i visited service centre, and they had to refer the phone to warehouse and this could take 10 days time but unfortunately i had to migrate from delhi in 3 days. in august i saw the bill provided by flipkart with...
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M
Mnajunath R
from Chennai, Tamil Nadu
Oct 7, 2018
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battery drained and so fast reverse charging

Address: Chennai, Tamil Nadu, 600025
Website: no

Am using zenfone max pro s. No. J5aab760h121kk6, from last 2 months shows reveres charging and battery drained so fast, i went to service center chennai, 1st time rest software again same problem, so 2nd time they replaced main board on 22/9/18 with rma no. Inuij90306 but the problem was not rectified,
Then again 3rd time also they replaced main board on 3/10918 with rma no. Inuija0039 but still not rectified and same problem is persist...
+4 photos
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B
Babasaheb Tathe732
from Rajura, Maharashtra
Oct 6, 2018
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mobile zenfone max pro replacement

Address: 431203

Deer
Sar,
Maine filipcart see 17.9.2018 ko mobile liya hai. Lekin usme suru sehi software problem hi, camera blank not working, mobile hac, iseliy maine 2 bar replacement request bhiji thi lekin wah reject kar di gai hai.
Sar please filipcart waloko meri replacement request approval karneko kaho aur muze replacement mobile dene ke liy kaho. Maine apka mobile abhijit tak use nahi kiya.
Meri filipcart replacement...
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A
Ashutosh Pratap
from Allahabad, Uttar Pradesh
Oct 6, 2018
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order for usb cable

I ordered usb data cable for my phone from service centre cooperative infotech ltd on 25-9-18 and it is going to be 11 days but still i don't get any usb cable service centre said that they will call me within 7 days and now it going to be 11 days but no call from service centre when i call customer care they are saying u ordered for your usb cable on 1-10-18 but i am having receipt of order of 25-9-18 i can't believe how they are cheating...
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A
Abhijeetshri23
from Mundi, Madhya Pradesh
Sep 29, 2018
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got a defective piece. not single time but two times from the dealer.

Address: Gwalior, Madhya Pradesh, 474005

I bought asus k510u with sr no. Han0cx32n080442.. Nd it was defected one. I returned it to retailer and he gave me another model laptop asus x507u. With sr no. J8n0cv03c146326. Now i am again facing technical issue on the same day of purchase. Screen is not working and laptop is getting more nd more heated. I think i must go for legal procedure against the company. Not expected this type of faulty products from asus. I think legal authorities...
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