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IndiGo Complaints & Reviews

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Updated: Apr 3, 2025

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Unethical behaviour

IndiGo reviews & complaints page 183

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I had booked a direct flight from hyd to tvm just few hours ago and it was all ok. Few hours later i am receiving a mail to reschedule my trip since the flight is cancelled and "none of the timing matches to my schedule". Getting money refunded also does not solve the purpose. Now i will have to spend more money to book some other in order to reach at the same time or will have to look for other options.

There were other direct...

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Address: Bangalore, Karnataka

I had a flyt on 02.02.2018 indigo flyt (6e 306)_ 16c and 16d. Due to recent trend we are unable to do web checkin as we are only getting middle seats for free and the rest will be chargeable so i am not intrested to pay for that after paying for my ticket charges. Me and my husband got two diffrent seats then i requested one gentleman to exchange his seat with me. While seating i realised that seat cushion foam was not fixed and dislocated,...

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Address: Agra, Uttar Pradesh, 282006

Hello sir,
Myself naveen pratap singh from agra (Up)
I have booked a flight ticket for couple from delhi to coimbatore on 20th december, which had been depart on 20th december at 06:24 am and the boarding time was 05:40 am. Unfortunately i was enter the airport on 20 dec. At 5:55 am due to high traffic jam on road. When we came without wasting time i was stand to the line but i saw the shortage of time then i meet indigo crew...

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Address: Bangalore, Karnataka, 560032

Website: indigo airlines

Dear sir,
This mail is with reference to 02 female passengers who were supposed to travel on 1 january 2018 and were denied entry even after the had the boarding passes.

Passenger names - miss lallramengi
Passenger name 2- miss juliet lalpekhlui
Pnr no piws3u
Travelling from bangalore to vishakapatnam on 01 january 2018 at 05:55 am respectively.
The ladies were standing in the queue from...

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Sir,
I ms. Manisha chahal research scholar at pec, chandigarh having booking reference no.- cdr2ug. I have been made my trip from mangalore to mumbai on 23 dec 2017 by indigo airways. I have lost my boarding pass. The same boarding pass is urgently required for claim purpose.
Therefore you are requested to send the duplicate one on my under mentioned e-mail ; - manisha. [protected]@gmail.com
Pnr: cdr2ug...

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Sir / madam,
I booked a refundable ticket for my parents from hyderabad to
Bangalore and back on 31 dec 17 for travel on 03 march 18
(Hyderabad-bangalore) and return on 04 march 18 (Bangalore -
Hyderabad) through yatra.com (Indigo flight).
Sooner we realised that there is other committment on the same dates
And they cannot travel to bangalore from hyderabad and back, we
Decided to cancel...

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Address: Dhanbad, Jharkhand, 826001

Website: Indigo

Dear sir
I have a confirmed ticket pnr no z9rkpv flight no 237 at check in i was told that i have an excess baggage of 11 kg. The staff at booking counter 17 mr abhishek asked me to find out if there was any known person (Relative) travelling with the same flight. So i waited outside of q and after about an hour spotted one such willing traveller. But on approaching mr abhishek he flately declined. Imay ask indigo why at all i was...

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Address: Kolkata, West Bengal

What the hell on this earth is wrong with these indigo flights? Its never on time! I had my flight around 12:30 i am waiting since so long. And repeatedly this flight 6e 591 got delayed two times to 4pm at last! The people incharge have no confirmation about the right time and informed me wrong. It would be really great if i can talk to any of the indigo incharge. Because this is really annoying....

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Address: Mumbai City, Maharashtra, 421306

Website: IndiGo

The flight from mangalore to mumbai was cancelled from your end indigo: ms sangeeta moolya indigo flight 6e 231 from hyd to bom on 31dec2017 is cancelled. Reason: flight is cancelled due to bad weather at delhi airport. Inconvenience is regretted.
Their is no mistake from my end then why only amount of 145 is refundable?
I need my entire amount of 5980
My flight details as below
Trip id: [protected]
Sangeeta...

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I had a flight on 31/12/2017 @ 1:20 pm from delhi to coimbatore.
At the boarding counter that lady told me that flight has gone (As i was there 1:08 pm)
I booked another ticket and when i was going to terminal 3 i got a message that your flight is rescheduled.
Why couldn't she told me at that time.
I hope that indigo will look into this.
Thank you
Sayed ale imran...

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I have booked tickets ne624t for my parents (Senier citizens) in indigo 6e-6965 31/12 from bangalore to kochi. As a value added service, already purchased meal online. No meals were served to them in the flight. My parents are very old and really disappointed on the poor customer service the flight is offering. I need the complete refund for this inconvenience....

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Dear sir/madam,
With deep regret regarding booking flight of your indigo, mysel[censored]baid gul want to inform you that your customer service department is very careless for providing service to customers. I booked my flight 6e-197 pnr no. Srinagar. To dehli dated[protected]Time of departure 17:05) nearly 25 days before day of departure of flight and at the last moment of day of departure at air port counter about 15:50 you are telling...

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Hi,

We have booked flight long time back from hyderabad to visakhapatnam (6e 611) on 31st dec 2017 to celebrate with family & friends but all my plans shattered due to cancellation of flight in the last moment.

This is not fair, as u know how much important especially this day. Your team has given alternative connection flight but that also not that much suitable to me because waiting time in bangalore around...

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This is regarding unethical behavior shown at patna airport. I had flight 6e 485 from pat to blr on 30/12/2107. The flight got cancelled post issue of boarding pass and a chaotic wait/standing in queue for around 7 hours. I had discussion/argument on same with ms. Shalini an indigo staff of customer service division at patna airport.
She was also the person who was re-scheduling flight at the counter 1 which i found later. I humbly...

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Address: Ratnagiri, Maharashtra, 410505

Today i traveling from kochi to mumbai flight no 6 e 184 & pnr no is dywuwp. Mumabi airport i reived my language bag at mumbai airport then i see my luggage broken. As per photo attach. My bag total loss. Then i compliant to inigo airline staff but they not give any response. So i am reuested to you please check & take needful action & give me compassion....

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A person named ashish thakur +[protected] from indigo airlines pvt ltd is offering airlines jobs in quicker.
I applied it without knowing the cheating. I paid rs 2400 for application fees as they asked. After they informed me to pay 6500 for documents checking charges. When i heard this i understood that this is not a valid company.
They will call as what the recruiter normally say. I noticed this to qicker but they told me...

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Address: Thane, Maharashtra, 421201

Website: booking through Cleartrip.com

I have booked round trip through clear trip by indigo flight to and fro mumbai-coimbatore and back for my family of 4 vide customer id [protected] for 19th january 2018 and return on 22nd jan. 2018, although i chose the cheapest and non-stop flights, while finalizing the booking and after proceeding for payment i realized that my return flight was not non-stop, instead it was showing one stop layover flight, stop over at chennai which was...

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Address: 560040

Hi team,
My wife and i, had booked our travel from ahmedabad to bangalore on 30th december 2017. The flight departure was scheduled at 1240 pm. The flight got delayed and was rescheduled to 415 pm. I was not intimated on this delay and was stuck in the airport for more than 4 hours. This caused a lot of inconvenience to us. I would like to claim compensation from the airline as per the dgca compensation guidelines.
Flight...

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Address: 400067

My wife and daughter are travelling alone and the airline forced me to pay so that they can be seated together. They are under the same pnr so isn't the airline responsible to have them seated together? Clearly a case of extorting money from consumers - not just for better seats but even for having a wife/daughter travel together.

The check-in website is also not functioning so i am forced to call them....

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Address: Raipur, Chhattisgarh, 492015

I just received my shipment from indigo which was sent from kolkata day before yesterday. The shipment include 5 pieces including a 49" samsung television, all the items are in good condition except the television. The television is broken, screen is damaged so badly that it's not even working. This is so disappointing and unprofessional from such a renouned company. Even after fragile sticker the handling of a delicate shipment is redicules...

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