Submit a Complaint
Claimed

Ixigo Complaints & Reviews

www.ixigo.com
3.4
Updated: Jan 2, 2025
Complaints 2414
Resolved
1518
Unresolved
896
Good! Ixigo values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Ixigo step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to Ixigo

Having problems with Ixigo?

File a complaint and get it resolved by Ixigo customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Railways
Ixigo

Recently resolved complaints

View all complaints

Most useful reviews

67
payment successful booking pending
51
money deducted from bank but ticket not booked.
23
cancellation of train ticket

Featured stories

IXIGO is not issuing full refund as mentioned/promised in the flight ticket
I am complaining about the refund against cancellation of my flight ticket
Cashback promised by Ixigo and Ola is not being issued to me

Ixigo reviews & complaints page 78

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
K
K Rav
Feb 4, 2020
Resolved
Report
Copy
Resolved

payment gone through but ticket not booked

Address: Chennai, Tamil Nadu, 600040

Hi,

This is regarding the issue where i tried to book a flight ticket from ahmedabad to chennai for 27th february (Departure from ahmedabad on 27th and arrival in chennai early hours of 28th), the payment has gone through but i haven't received my ticket.

I contacted customer care and they asked me to write to "[protected]@ixigo.com" and apply for a refund. It's been 3 days and there has been no response.
br...
Helpful
Found this helpful?
1 Comment
Report
Copy
A
Aashay Chaturvedi
Feb 4, 2020
Resolved
Report
Copy
Resolved

payment done to ixigo@axisbank upi via googlepay but ticket is not confirmed

Address: 2nd Floor, Plot 3, Golf Course Road, Parsvnath Exotica, DLF Phase 5, Sector 53, Gurugram, Haryana 122003, Gurgaon, Haryana, 122003

Hi ixigo,

Heard a lot about your prestigious reputation in booking market but it was all a false pretense. I booked a ticket yesterday from agra to bangalore for 27th april 2020. I made the payment via upi gateway using googlepay but didn't receive any ticket. There is no way to contact your complaint redress cell via phone and you don't reply to any emails either. Please look into the issue as soon as possible. I have attached...
Helpful
Found this helpful?
Write a comment
Report
Copy
B
boss pandey
Feb 3, 2020
Resolved
Report
Copy
Resolved

train ticket booking issues

Dear sir

Today i'm booking my train tickets but the amount of two tickets 1337.70rs debited in my account but the tickets are not booked
So please cancel my booking and return that deducted money
My transaction by Bhim upi
So please check the issue and support

Time -Today 9.20am
Passenger 2. Varanasi to borivali
Total amount -1337.70
By Bhim upi

I...
Helpful
Found this helpful?
Write a comment
Report
Copy
D
Delta Dirac
Feb 1, 2020
Resolved
Report
Copy
Resolved

amount debited but refund not initiated

Through my recent transaction in ixigo, an amount of rupees 1957 has been deducted from my amount..

When i was trying to book a ticket, due to some technical issues the transaction was failed but the amount was deducted, and the refund was not initiated..

I request you to look into this matter a initiate a refund for me quickly...

Booking id : ixitr[protected]...
Helpful
Found this helpful?
Write a comment
Report
Copy
1
13ਖਾਲਸਾ
Jan 31, 2020
Resolved
Report
Copy
Resolved

booked 2 train ticket on 31 jan 2020 payment was requested by ixigo@axisbank on my bhim upi i paid the

Sir,
My name is amrik singh ladhi
I booked 2 train tickets as on 31jan 2020 for which [protected]@axisbank requested for the payment of the tickets on my bhim upi i made the payment but my tickets booking was unsuccessful and the payment was successful. The transaction no.[protected] the timing of payment was 15:36:43 the amount paid was=₹1315.40.
Please refund my amount....
Helpful
Found this helpful?
1 Comment
Report
Copy
K
Khaza Moine
Jan 29, 2020
Resolved
Report
Copy
Resolved

disappointing- ixigo payment was successful but ticket is not confirmed

I heard a great about ixigo flights application. I trusted the application and have done my transaction but i never expected this would happen.

Please go through my problem and resolve it soon. I would be thankful to ixigo team.

This is about a concern regarding money transaction to ixigo flights merchant mobile application for booking four (4) flight tickets on 11th january, 2020 from jaipur to vijayawada through...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Abhimishra01
Jan 29, 2020
Resolved
Report
Copy
Resolved

refund not received

Sir mera refund aana tha is app se but ab tak refund nahi aaya hai ye bolte hai humne amount initiate kar dia hai account me but actual me vo amount phonepe ke through aani thi because maine phonepe se payment ki thi and phonepe wale bol rahe hai ki inhone koi bhi amount ab tak initiate nahi kia hai sir inhe call karo toh bolte hai bank ko karo bank ko karte hai yoh bolte hai inhe karo but sir aaj 13 days ko gaye but ab tak mera refund nahi...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Angela Tauro
from Chennai, Tamil Nadu
Jan 29, 2020
Resolved
Report
Copy
Resolved

booking amount debited but no ticket

I booked a ticket from mangalore to chennai today for 25th may, 2020 9:40am flight through indigo.
I was charged rs 2775 by letravenues technology for the same but haven't been issued a ticket yet!
Reference number for the same [protected]

My mobile number is [protected]
I have attached screenshot of the money debited also the sms of the transaction is below:

Rs 2775.00 debited from a/c...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
A
Ambika Parimalakanthan
Jan 29, 2020
Resolved
Report
Copy
Resolved

flight ticket booked, payment done by google pay, money deducted, no tickets booked.

I booked a spicejet flight ticket for today from mumbai to madurai (1:25 pm) and the payment got deducted from my account but i haven't received any ticket.

Please look into this soon. I have attached the payment details that was done via google pay. You don't have a proper help section for this kind of problem. There is no customer care number. I hope this resolves soon....
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Apur Shah
Jan 28, 2020
Resolved
Report
Copy
Resolved

failed upi transaction : acknowledgement not received

Address: Ahmedabad, Gujarat, 382481

Dear Customer,

Rs.1149.66 has been debited from account **1679 to VPA [protected]@axisbank on 28-01-20. Your UPI transaction reference number is[protected].

Above are the details of failed transaction.

I am not able to find any customer complain number or email id on ixigo mobile app for booking the complain.
Kindly suggest to resolve the issue and get my money back...
Helpful
Found this helpful?
Write a comment
Report
Copy
H
hema priya .j
Jan 27, 2020
Resolved
Report
Copy
Resolved

irctc train ticket amount deducted but ticket not booked

I had booked 6 tickets from Chennai central to New Delhi ..RS 4947.70 has been deducted from my account on 26.1.2020 at 16.43pm .. It didn't ask for IRCTC final password...my booking couldn't be completed..my money is also not refunded still... kindly book the ticket or refund ASAP..
UPI transaction Id[protected]
Google transaction Id CICAgKCerrz5UQ...
Helpful
Found this helpful?
Write a comment
Report
Copy
K
Kushwah Brajkishor
Jan 26, 2020
Resolved
Report
Copy
Resolved

no confirmation received in spite of deduction of money

Address: 21, Kushwah mohalla, 321404

Sir,
I booked a train ticket from anand vihar trm to new alipurduar in train 12506 for 22 feb of manoj. After redirecting to payment page i paid it through phone pay but after payment (Deduction of money) i was not redirect back to ixigo app and not get any confirmation or information about the ticket. Amount has been deducted from my account. I m not getting its detail in txn history of ixigo app and...
Helpful
Found this helpful?
1 Comment
Report
Copy
P
Praveen S. Gaur
Jan 25, 2020
Resolved
Report
Copy
Resolved

ticket booking not refund my money

Address: Badahara Naga,mujhadiha Bazar kushinagar, Kushinagar, Uttar Pradesh, 274149

Sir / madame
Mai mera ticket booking kiya tha gorakhapur se hisar tak ka booking hone ke bad kisi karad ticket cancel karna pada but uska refund abhi tak nahi mila mujhe maine mera transection diabet card se kiya tha mera trip id ixitr[protected] or aapke officers ke tarf se jo details mila hai o ye hai

Epg txn id
[protected]
Authorization id
Na
Txn id
Ixi-b8d10xonhdue7jyhl9-1
Txn...
Helpful
Found this helpful?
2 Comments
Report
Copy
B
bultansarkar
Jan 25, 2020
Resolved
Report
Copy
Resolved

refund of money of booking failed

I have done total 3 transactions through ixigo aap for booking train tickets on 17.01.2020 out of these 2 transactions showing booking failed but it already over 7 days that not refund amount of both failed transactions credit to my bank account.

Total disputed amount 1126.81x2=2253.62/- which should be credit to my account.

Reply of ixigo-

"refund against the trip id/pnr has already been initiated...
Helpful
Found this helpful?
1 Comment
Report
Copy
D
DIPRAW XZZ
Jan 24, 2020
Resolved
Report
Copy
Resolved

flight ticket not confirmed

I have booked flight ticket round trip from ixigo app. From kolkata to bombay and bombay to kolkata
I have done payment through google pay and payment is successful but in ixigo app. No transaction and no booking is available there what to do now and get me refund or tickets done. Report me as soon as possible.
Transaction id - cicagkceip-xdg
Gmail.- [protected]@gmail.com
Phone-[protected]...
Helpful
Found this helpful?
1 Comment
Report
Copy
P
priyanka dl
Jan 24, 2020
Resolved
Report
Copy
Resolved

cheating app - ticket booking failed and money got deducted. but refund is not yet processed

We have booked 2 times on 12/01/2020 and amount was 1066 +1066 rs
Booking ids are ixitr[protected], ixitr[protected]

And another booking on 19/1/2020 of amount 421 and booking id is ixitr[protected]

If we raise a complaint about refund it says refund initialized, contact your bank. But bank says refund is not initialized.

This app is cheating the customers by putting the responsiblity...
Helpful
Found this helpful?
Write a comment
Report
Copy
D
dipanjaya prusty
Jan 24, 2020
Resolved
Report
Copy
Resolved

denied for help related flight ticket booking for which amount got deducted

Address: xigo.com 2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road, Gurgaon 122002 India, New Delhi, Delhi, 110001

While i was booking a flight from delhi to hyderabad through ixigo. At the time of payment, i choose to go through phonepe upi and the transaction was successful and 5k got deducted from my account. As there is no customer care support facility from ixigi i mailed them and in reply they wrote that they didn't receive money related to my query so they can't help out this. But they can by asking their partner billdesk for support. I think this...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Ankit Jha in trouble
Jan 24, 2020
Resolved
Report
Copy
Resolved

booking ticket in ixigo

Address: 201005

Sir i booked 5 tickets on 23rd january, 2020 at 11'o clock and i do payment with my phone app and it's all payment is successfully but in ixigo i see ur payments is unsucessfull and i do payments 5 times and in 5 times i do 4 times payments of 562.7and 1 of 1145 and i get refund only of 3 payments of 562.7 and another payments not come till now plz sir solve this as u can...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
Ramee zaif
Jan 23, 2020
Resolved
Report
Copy
Resolved

tickets not done but money deducted

Address: Sector 3/d, qtr no.221, Bokaro, Jharkhand, 827003

I booked 4 tickets from gomoh to aligarh jn on 22/01/2020. My money got deducted from account as i was paying through upi but i didnt saw irctc window for tickets confirm. I didnt received any mail or text regarding refund initiated. I have contacted phonepay as i was paying through it they said even they didn't received any update from the merchant.

Kindly take some action and inform when will i be getting refund.
br...
Helpful
Found this helpful?
Write a comment
Report
Copy
V
Vivekkkb
Jan 23, 2020
Resolved
Report
Copy
Resolved

money debited but ticket not book

I am booking sleeper class ticket for train no 19037 from bandra to gorakhpur jn.
Payment would be done money deducted from my bandhan bank account but ticket not book
Deducted money 753.19 rs would be debited.
Passenger name is vishal bharti.
Please resolve as soon as possible for refund my money as same bank account
Bandhan bank
Ifsc-bdbl0001766
Ac-[protected]
Thank you....
Helpful
Found this helpful?
Write a comment
Report
Copy

Related businesses

Indian Railway Catering & Tourism Corporation [IRCTC]
1
(10819)
Zaakpay.com
1
(1445)
ItzCash Card
4.1
(225)

New Member Registration

The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.
  Complete registration     Skip this step and finish later  

New Member Registration

Already a Consumer Complaints member? Log in now
  •            
    or
  Register  

New Member Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.
  OK  

User Login

Not a member of Consumer Complaints? Register now.
  •            
    or
  Login   Forgot your password?
Loading, please wait...


Your password has been sent to the specified email address. Log in

User Facebook Login

GDPR