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Muthoot Complaints & Reviews

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Updated: Jun 1, 2024
Complaints 525
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So far, so good. Muthoot is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Muthoot will keep up the work and continue to help more customers with their concerns even better 🤝
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N
NeerajS31655462
from Noida, Uttar Pradesh
Oct 25, 2019
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I am complaining about loan close

Address: Sjdjjjxjx, 396230

Today i called to silvassa branch on 9.10am and i have called recording as evidence. They said loan can closed after 11am. Is this rule in written by muthoot? Or unnecessary harding customer. As well as you silvassa branch head behavior is not good. I camplained on tweeter as well as consumer form regarding this. If your branch open on 9.00am than why loan close start after 11am. Please understand your employ, people are paying interest than...
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G
Gurmej Singh Kalyan
from Mumbai, Maharashtra
Oct 19, 2019
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for misbehaving and give wrong information

Address: Muthoot finance naraingarh District Ambala, Ambala, Haryana, 134203

श्रीमान जी,
आपकी फाईनैंस कम्पनी से मेरा एक लोन नं0 4087 mul-3247 चल रहा था जो आज दिनांक 19/10/19 को मैं आपकी नारायणगढ़ ब्रांच में अपने लोन का ब्याज देने वा कुछ रकम वापिस करके अपने गोल्ड...
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P
PankajSangle
from Mumbai, Maharashtra
Oct 17, 2019
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cheated by kothrud branch - muthoot finance

Address: Kothrud, 411038

Worst experience by taking a gold loan from muthoot finance. I pledged my 6 gram of chain. The gold i had kelp was hallmarked png 9.16 (22 carats) costing near about 19000. First of all muthoot (Kothrud branch) gave me only 10000 on this gold, which was quite less. Second…while processing the loan they said that you will be charged 1.83 % per month rate of interest but at the time of payment they actually charged 2.25 % and started arguing...
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K
k.s.selva kumar
from Mumbai, Maharashtra
Oct 1, 2019
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I haven't received my insurance amount

Address: Theni, Tamil Nadu, 625515

I applied muthoot hospi cash insurance in muthoot finance, chinnamanur branch on 13th december 2018. After 5 month i had accident and i admitted to hospital undergone surgery on 25th june 2019. So i applied for claiming my insurance amount. I provided document (Aadhar, letter from hospital, my bill amount, bank passbook, cancelled cheque leaf). But they didn't claim my amount. Every time i went to that office they said some irresponsible...
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R
Rajeev_bhatkar07
from Pune, Maharashtra
Sep 30, 2019
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misleading by muthoot staff

Address: A-1,202, phase 3, Tirupati Campus, lane no 2, TingreNagar, Pune-15, Pune, Maharashtra, 411015

Sir,
I have a gold loan ac no 00888/mol/000458 at pune-s. V. Chowk branch. My name is rajeev m bhatkar. Today in 30/09/2019 i went to pay my gold loan full payment for my outstanding loan at s. V. Chowk brance i was told our server is down and audit is going so kindly come after 5 days i asked them i will be charged with interest rate for 5 days then?? They said we cant help you.. So this is a unprofessional business done by them...
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S
Sherjahan seikh
from Delhi, Delhi
Sep 28, 2019
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gold denied to give it back

Address: Nalhati , Birbhum, West Bengal

I have a gold loan at nalhati branch. The interest the are charging is 26% anually. When current rate of interest is 1% per month. I had renew my loan on 2nd september 2019. So the interest rate should have 1 % pm. I am looking for making the full payment and take my gold back. I had a word with the branch and they stated they can't give it now before 10th october as audit is going on at their branch. Please arrange something to get my gold...
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V
Vimod VM
from Thiruvananthapuram, Kerala
Sep 19, 2019
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online transaction failed but money deducted from account

Address: Thiruvananthapuram, Kerala, 695013

I used iMuthoot app to pay the money for the gold loan that i have (0277/MSL/19531).

The transaction went through, but at the end its said transaction failed and money also got deducted from the account.

Kindly check and reverse the amount or credit the amount to the loan account.

This is really frustrating. I have attached the receipt....
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N
Naushad 196
from Delhi, Delhi
Sep 12, 2019
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about auction and cheque could not rcvd

Address: MolarBand New delhi 110044, 110044

Naushad alam
7 sep 2019, 23:04 (5 days ago)
To mails

Respected sir,
I naushad alam husband of bilkish bano want inform u that my wife has taken a gold loan from your muthoot, molarband branch badarpur newdelhi 110044. The loan no is f26611 the amount was sanctioned rs.19627.00
Due to address and financial issues we were unable to get back our gold. One day we went to your muthoot branch to get...
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S
Sumit Lama
from Patiala, Punjab
Sep 3, 2019
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overcharged interest for delay of 1 day only

Address: 144008

Hello
I have 3 loans taken on different dates . MOL1010, MDL599, MUL3726 .
When i took loans branch manager told me to deposit 1 day before due date & now i came to know 30 day's cycle of interest . So it was total misleading by them .

Another thing i always pay through muthoot webpay instead of by visiting branch . Now they were suggesting it could be waived off if i visited in branch before paying even after...
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M
Mrutyunjay Samal
from Gurgaon, Haryana
Aug 20, 2019
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mobile no change

Address: SWASTIK PIPES LTD 41 K.M DELHI ROHTAK ROAD BAHADURGARH. H.R, Jhajjar, Haryana, 124507

Sir myself is mrutyunjay samal, at/po nabara. Via-jamsuli, distt - balasore, state-odisha, i have took a gold lone on 01/06/2019 from your branch, jaleswar (Br. Code 04539), but unfortunately i left bahadurgarh (Hr) in extremely emergency condition to my home at nabara, my loan id is mul/2251], sir help me i want to pay the lone amount online because of i am not physically present in bahadurgarh (H. R) i want to pay loan amount by online...
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N
Nandini Zoya
from Bengaluru, Karnataka
Jul 27, 2019
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date of exit and reason not mentioned

Address: #135 ground floor MK arcade nawab hyderali khan road kalsipalayam, 560002
Website: [email protected]

Myself nandini (Mp[protected] ex staff of muthoot fincorp ltd, kalsipalayam branch i was working as cse from past 3.5years and due to illness i resigned my job on[protected].

I called my superior head to update my exit date and reason as well but now i'm not able to withdraw my pf amount due to date of exit and reason is not mentioned. Please kindly help me out with my pf as soon as possible and it will be helpful for my treatment....
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K
Kapil Khokhar
from Delhi, Delhi
Jul 22, 2019
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gold loan interest amount

Address: Flat no 608 gomukh appt kaushambi, Near edm mall, Ghaziabad, Uttar Pradesh, 201010

Helo sir i have taken a gold loan from kaushambi gzb branch and i paid all interests on time from last 5 months due to some health reasons i deposited the interest of this months 5 6 days later. And the branch manager asked me to deposit 50% extra amount what is 7800 per month but he ask me to deposit 14000. Is this the behaviour of muthoot towards a costumer.
And nobody explaine d me thid thing when i have applied for loan plz contact...
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M
maryirgulala
from Mumbai, Maharashtra
Jul 8, 2019
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take more interest from me

Address: behind power house,shastri ward, Wardha, Maharashtra, 442301

My name is mary irgulala customer of muthoot fincrop.i mortgage gold at 50000 n interest was 1.5.so i paid til jun 7 by online 1696 since 15 april to 7 june its was 53 day den i paid interest while renewal at rs 996 rs for 29 days.bt it should b 720 rs.i asked to staff they said online didnt consider correct ammount dats why they tok nw.even same ammount 50000 by d renew they 1.8.and it wasnt since.the slot is 1-30=18%, 31-60=21%, bt they...
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S
Saanjank
from Mumbai, Maharashtra
Jul 5, 2019
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I am complaining about loan cheating

In paramathi velur branch muthoot finance workers are cheated people those who are already paid their weekly dues perfectly. It has completed on december last week 2018. But now after a six month muthoot finance company workers asked people to pay again. What the hell is this that company workers should get punishment. Please help us. Actually we got loan from muthoot finance on 2017 it has ended on 2018 december. We paid weekly dues on every...
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B
Bhaskar Vengala
from Mumbai, Maharashtra
Jun 28, 2019
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03175 mbl 2245

Address: 19 ANAND NAGAR ROAD NO 4, BANDLAGUDA NAGOLE, Hyderabad, Andhra Pradesh, 500068

My gold loan with branch code 03175 mbl 2245 (Prashantangar vanasthalipuram) hyderabad - i have paid interest amount rs. 1110/- through web pay today i. E. On[protected] through idbi bank netbanking payment transaction = ipay/eshp/techpsl/[protected]/l64537_muthoot. After successful transaction at idbi netbanking suddenly the page is blanked and i have not received the muthoot finance receipt but my idbi account is debited.

Please...
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G
George Prasad
from Delhi, Delhi
Jun 25, 2019
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need ssc certificate

Address: 533305

Dear team,

Myself george prasad jillella from east godavari, andhrapradesh
Iam previous employer of your organization with the code of employee mp10052238

My last working day is january, 2018
Almost one and half year completed

But still now i have not received my ssc certificate

Please arrange my ssc certificate

Regards

George
[protected]...
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C
Christopher Rossario
from Mumbai, Maharashtra
Jun 25, 2019
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about staff (asst. manager) breaching company rules

Address: Areacode Malappuram, Malappuram, Kerala, 673641

Asst. Manager mr. Ganeshan
Branch: areacode, malappuram

He is found regularly from 10:30 am to 02:30 pm at vennacodu aups school, kavannur after he logs in to his office. At office they create an impression that he is at work, he is at the above mentioned school, since he is one among the management members.

As responsible citizens we are gonna catch him red handed and expose him on social media. With...
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L
Leesha
from Delhi, Delhi
Jun 22, 2019
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refund my money

Address: 125055

I'm complaining about the payment which process from my icici bank account through techprocess (Animopayment services) but the merchant (Muthoot finance ltd) didn't receive the money. I had done the payment on 22.6.2019 at 2.03 pm
Of 5729 rs two time transation 11458rs deducted on my account. Account number is 0172××××411. Kindly refund the money and solve the issue as early as possible. Waiting for your earliest reply.
From....
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M
mukesh naveen talagani
from Visakhapatnam, Andhra Pradesh
Jun 18, 2019
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regarding hiring processes

Address: Akkayapalem, Visakhapatnam, Andhra Pradesh, 123456

Hi sir/mada, I am mukesh naveen talagani from visakhapatnam, Andhrapradesh. I was applied for a job and attended to interview. I got a job in your organization I am very happy and my family also but suddenly I got a news from HR sorry your not selected because your graduation is not in regular so we cant take that type of candidates, we only take the graduation in regulars only.
I am so disapointed with that news.
I requesting...
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N
Neil Saini
from Mumbai, Maharashtra
Jun 17, 2019
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interest payment but it's not reflected.

Address: Rangharpada ward no13, Bargarh, Odisha, 768028

I paid 3108.85 on 10.06.2019 for my existing gold loan through imuthoot mobile application. The transaction was successful but not update in my existing loan account. The transaction was made by google pay.in imuthoot mobile app.
Please solve my problem.
Mob no - [protected]
Name - Durga saini
Loan no-2758/MWS/147
Upi transaction id :[protected]
Google transaction id - CICACICAgKCCICACICAgKCq_ei8LQbr...
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