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Asus India Complaints & Reviews

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Updated: Jul 28, 2024
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Asus India reviews & complaints page 37

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G
gbmal34
from Mumbai, Maharashtra
Aug 23, 2016
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Zenfone 2 touch screen is not working

Address: Bangalore, Karnataka

It's pathetic experience when I visited your service center last week, due to my phone touch screen is not working. I was surprised to hear that phone display & board got damaged due to unknown reasons & I have to pay around INR 16000/- to get it fixed, When I asked them it is under warranty / guaranty. Even though it is under warranty, board & display are not covered under warranty, Means What else is covered under warranty. When I asked...
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S
Shamsher12
Aug 20, 2016
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I complaining about problem of open windows run in notebook

Address: Jind, Haryana, 126102
Website: flipkart.com

My name is shamsher from jind city in haryana
I am regular customer of flipkart. I placed order of asus eebook e402s 32 emmc
This product is delivered in 13 august 2016
Problem in this product is logo of asus company is always on in laptop screen
But window 10 not run
I complained flipkart customer care then confrence call asus company. After brand visit from asus service center hisar
No any solution...
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Debasish Nandy
from Mumbai, Maharashtra
Aug 17, 2016
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Service disappointed. Want replacement

Address: 781018

From 10/7/2016 i am using asus zenfone2 max, in its first month only its main board and sub board got damaged dont know why even from the very first day i am having mic problem too but that was i ignored because i thought it may be because of network problem an all. But still the problm is same. Using asus is all perfect but satisfaction lebel is not upto the mark due to main board and sub board damage, and now mic problem. I am requesting...
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S
Siddharth Shajil
from Gurgaon, Haryana
Aug 16, 2016
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Zenfone-d (system)

Address: New Delhi, Delhi, 1100042

This is regarding my phone purchase from your company f1 infosolution & service pvt ltd 205 ashok bhawan nehru place, brought on 23 apr-2016 having invoice no-279 from lapie shopie g5 sahyog building 58 nehru place the phone has developed problem related to net connectivity despite approaching the service center no resolution found, this is under warranty duration...
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V
vinay3988
from Delhi, Delhi
Aug 16, 2016
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Asus zenphone 2 customer care and product quality issues.

Address: 411057
Website: vip.asus.com/VIP2/Services/QuestionForm?lang=en-in&_ga=1.4687475.1742203669.1471000528#

To :- '[protected]@asus.com'; 'kenny fernandes (acin)' ; '[protected]@asus.com'; '[protected]@asus.com'; '[protected]@asus.com'; '[protected]@asus.com'; '[protected]@asus.com'
Cc : 'vinay gupta' ; charu. [protected]@gmail.com
Subject: re: asus zenphone 2 customer care and product quality issues.


Hi all,

It's...
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S
Sanoop3864
from Kottayam, Kerala
Aug 16, 2016
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Very poor service - not getting my cell phone repaired in warranty period

Address: New Delhi, Delhi, 682040
Website: www.asus.com

My asus cell phone got display complaint during warranty period, i approached asus service centre at kochi and handed over the same to them for repair on 4/8/2016 against rma number inuj680111. After 10 days when i approached service centre they are telling that the required spare is not received and they did not know when they can except. Then i called ausu customer care they also responding very poor way. They are telling that they cant...
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piyushpix
from Pune, Maharashtra
Aug 13, 2016
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Defect in manufacturing configuration of the product

Address: Varanasi, Uttar Pradesh, 221106
Website: www.asus.com/in/support/service-center/india

Dear sir

I had bought a asus zenfone max asus_z010d on 20/07/2016 and found that its receiver voice is very low and i am unable to hear during travel or on the way so i decided to visit asus service center in varanasi i. E
Name : compuage infocom ltd.
Address : basement/ground floor, c-27/273, dass nagar colony, maldhaiya, varanasi-221001 (Uttar pradesh) on 25/july/2016 after checking my mobile they told me that...
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Lovepreet Kamboj
from Mumbai, Maharashtra
Aug 10, 2016
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Asus zenfone 2 intel inside hanged

Address: Jalandhar, Punjab

My mobile model is asus zenone 2 intel inside with 4 gb ram. I have bought the new mobile 3 month ago. After some day my mobile can be auto hanged and auto switch off and auto restart. They can be worked propery. I thing the software of the can be damage.In th jalandhar care centre can not prepare properly my mobile. Plz call me urgnt :- [protected]...
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drkailashrathod
from Bengaluru, Karnataka
Aug 10, 2016
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Regards repairing

Address: 421306

Asus service center in thane doesn't answer the calls properly
I have given phone since 10 days now the phone is still not repaired
My phone is under warranty
Rma no inwa671005
They keep customer on hold for long do chit chatting while on hold and answer after long time of hold that to very in conclusively
U complain wherever u want to complain.
That is the attitude of people sitting in service...
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S
santosh lepak
from Hyderabad, Telangana
Aug 9, 2016
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Namesake warranty and brand ambassador of false statements

Address: Hyderabad, Andhra Pradesh, 500081
Website: Asus

I bought a asus zenfone 2 ze551ml in october 2015 and till last week it was working fine. But from the last one week it is having display issue and i observed that white horizontal line is occurring on the screen and i haven't dropped or no physical damage at all, when i took my phone to service center they took 3 days and later i got a mail that it is having mother board issue and it cannot be repaired i said why it cannot be done i have...
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Vigil Vasanthakumar
from Sivagiri, Tamil Nadu
Aug 9, 2016
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Zenfone went useless within 20 days

Address: Kollam, Kerala, 691012
Website: www.asus.com/in/support

Am very disappointing to find that the ‪#‎Asus‬ ‪#‎Zenfone‬ i bought turned useless within 20th day of purchase. When i contacted the service center they said will replace 2-3 parts ( including one broken part inside). What i need is a phone ‪#‎replacement‬ than parts replacement. Please consider the mind set of a customer who bought a phone on a special day and it turned useless within 20 days.
even when i tried...
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Pulkit Pandey
from Mumbai, Maharashtra
Aug 8, 2016
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Complaint about headphone & speaker properly not working

Address: Mumbai Suburban, Maharashtra, 40093

Dear sir
I have already done complaint about my laptop problem but the same was not resolved properly
Hence once again i request you please resolve my complaint as soon as possible


Thankingyou

Model no-asus x200m (Notebook pc)
Phone no-[protected]
Complaint-headphone & speaker properly not working
Serial no.-f8nocx21569235e
Complaint no - a[protected]...
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prem rags
from Delhi, Delhi
Aug 8, 2016
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S56cm notebook

Address: 575025

Dear asus team,
I would like to inform you that I am totally not satisfied with your way of communication and other services. its very frustrating that you have nearly taken 1 week time just for updating the warranty status. I have a gut feeling that I made wrong choice in buying the asus product. From your previous email its very clear that you have stated it would take 7 days for updating the warranty status but right now there...
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S
smritichugh
from Mumbai, Maharashtra
Aug 4, 2016
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Resolved

Asus Notebook

Address: Mumbai City, Maharashtra, 400064

My Asus Notebook (Model: ASSLA) had keyboard issues.
The first two complaints which promised resolution within 2 days, placed on 16th june and 19th june (complaint no A[protected]) respectively, were ignored.
After the third complaint, placed on 21st june (A[protected]), the company sent an engineer within 2 days, that is, 23rd june.
The engineer told the keyboard needs to be replaced and he will do so within next 2 working...
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A
AjithaRajan
from Salem, Tamil Nadu
Jul 31, 2016
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Product quality

I bought Asus zenfone selfie before six months.. Now I am unable to use the mobile. Tower problem in my mobile. I bought this through flipkart and all the customer service centers are provided in Andrea but I stayed in chennai.. I am unable to use free service so I went for payable.. They are telling like it is a board problem or network ic problem. I didn't even paid my emi but I am having this problem. I am not satisfied with this. Kindly...
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M
mallickamit85
from Mumbai, Maharashtra
Jul 30, 2016
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Asus zenfone 2 laser ze550kl mic issue

Address: Pune, Maharashtra, 411045

Purchased a ZenFone 2 laser, on 27th July'16. After 10 days it started giving trouble. When I make a call or receive a call from some 1, person whos on other side of the call, can't here my voice. But If I hold the phone horizontally near to my mouth, person can here me properly.

I took it to service center and they kept it for 2 days. Today 30th July I got my phone back and I didn't have my SIM that time. So couldnt check...
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A
ahmad001
from Gurgaon, Haryana
Jul 30, 2016
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Voice problem

Address: 110094
Website: www.consumercomplaints.in/new_complaint

Dear Sir,
i purchesed asus mobile zenfone on 16/01/2016
I am facing alot problem in voice breaking problem, voice back, not clear and am i am also visit 3 times in your service centre but i am still facing same problem i request you to please take my phone back or do the needful support asap.

I shall be highly obliged to you.

Regards,
anwar ahmad
[protected]
model no.Asus...
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A
Apoorv Jindal
from Agra, Uttar Pradesh
Jul 27, 2016
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Damaged phone back cover during repairing.

Address: 282004
Website: www.asus.com

I went to asus service centre for repairing my zenfone2 551ml there were some white spots around the lcd display and the touch was not working properly they took my phone for inspection and after checking the phone they created the job sheet but during opening my phone the technician broke my phones back cover from side key slot from where the back cover is removed and when i complained about the same they said it was already broken n let...
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M
muthusurya
from Karaikkudi, Tamil Nadu
Jul 25, 2016
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X553m/s no:f2nocv116990064

Address: 621730

Laptop not getting switching on from 23.07.2016. the problem to be sorted out.

my address:
P.Muthusamy,
c6-ff, MCL Colony,
alathiyur,
cement Nagar-621730(near penndam)
sendurai taluk,
ariyalur dist.

mobile no: [protected]....
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Kiran Dupudi
from Mumbai, Maharashtra
Jul 25, 2016
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Mobile still under warranty

Address: Pune, Maharashtra, 411035
Website: www.asus.com

I purchased asus zenfone 2 laser ze550kl on 15/06/2015 from flipkart.
Order id: od[protected]
Invoice no : # blr_wfld[protected]
Imei/serial no: [protected].

Mobile no - [protected]


My mobile is having problem. My mobile is still under warrenty.
List of problems -
1. Charging time is taking 2 days to complete charge. After 38% not charging.
2. Display...
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