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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

www.irctc.co.in

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Updated: Nov 8, 2024

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So far, so good. Indian Railway Catering & Tourism Corporation [IRCTC] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Indian Railway Catering & Tourism Corporation [IRCTC] will keep up the work and continue to help more customers with their concerns even better 🤝

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Refund not provided for cancelled ticket

Money not refunded after failed transaction.

To change boarding point

Failed transaction money not get back

Money deducted from bank account but not credited in r wallet UTS app

Most useful reviews

Mobile Verification Code NOT Received

Refund not received yet.

Too many invalid Captcha in login to IRCTC website

money deducted from bank account but not credited in r wallet of uts app

DO NOT SHOW MY BOOKED TICKET HISTORY

Mobile number already registered

Featured stories

No refund for 3hrs late train, tdr filed, status: cr repudiate

Regarding my refund of amount as I have filed tdr on 17.06.22 but irctc is making false allegation and harassing

while recharging uts, money got deducted but uts wallet balance is 0

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 305

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Address: 600100

Website: www.irctc.co.in

Booked tatkal ticket with status wl, irctc confirms ticket got confirmed which was not.

Booked ticket from ers to rdm, journey date was 19th sep 2016 booked date was 18th sep 2016
Got status ckwl when booked
Transaction id: [protected]
Pnr: [protected]
Didn't received any message so, i was in a assumption amount will get refunded. Which i didn't get.
Called customer care they says ticket...

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Address: 534002

Website: www.irctc.co.in

IRCTC has provided us with an option that "book only if confirmed tickets are available". I marked that option while booking Tatkal. Since tickets were not available, it cancelled booking, but charged whopping thousands from net banking. What sort of algorithm is this? Why is the money cut from sbi net banking even when I availed the option? What does that option mean at all, if anyways the payment gateway proceeds towards banking?...

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Website: www.irctc

Sir

I traveled from kerala to delhi on 30/9/2016 by mangal lakshadweep expreess (Train no 12617) and returned from delhi by the same train to kerala on 5/10/2016 by sleeper class reservation ticket. The food served in the train is of very poor in quality and quantity. They charged exorbitant price of rs 87 for a veg meal consisting of two very small pieces of chappatti and a handful of rice and little curry (Two gravy curry)....

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Address: Thane, Maharashtra, 401303

On what ground irctc has blocked my account (account - mayank_hzb)?
I've followed all their rules like not booking more ticket on tatkal. and ofcourse i am not an agent, just an individual passenger.
On asking, cust. care replies they have some criteria which they don't disclose. is irctc not smart enough to understand that if someone really wants to book n number of tickets, then getting a new mobile no. (to create a new account)...

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Address: Hyderabad, Andhra Pradesh

Website: irct

I am submitting the below mentioned details for which so far no refund is made after contacting telephonically and mail.

Tickets booked through online (Irct) and i cancelled the tickets due to non conformation more than four hours before the departure time. Detail is given bellow;-

Transaction id :[protected]
Train no./name :17652/kcg exp
Pnr no :[protected]
Date of journey :[protected]br...

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Address: Ahmednagar, Maharashtra, 414006

Website: irctc co.in

I booked ticket from IRCTC on 27 AUG 2016 from GONDIYA TO PUNE, PNR is [protected] TRANSACTION ID is [protected] date of jorney is 8 SEPTEMBER 2016 boarding from nagpur .I filled TDR on IRCTC on 8 SEPTEMBER 2016 after chart preparation due to RAC staus of travelling passenger.and before 4 to 5 hours trains actual departure .After chart preparation final staus is RAC .So i filled TDR as per rule. But nowTDR STAUS shown as TDR REPUDIATED...

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Address: Thane, Maharashtra, 401303

Website: www.irctc.co.in

My transaction ID is [protected] and STR no is 9587BNC003.
I had booked my monthly seasonal ticket from Vaitarna to CST-Churchgate on September 30, 2016 to travel from October 5, 2016. However, it's already October 5 now and still the tickets have not been delivered. Even track your status option is not working in the website.

I called their customer care number, but even they couldn't help me. They said that they don't...

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Address: New Delhi, Delhi, 110001

Website: www.irctc.co.in

I booked on 2nd october 2016 rail tickets for two persons to travel from rajahmundry to secunderabad on 6/10/2016 by cocanada express t. No.12775 pnr:[protected] (Fare rs.1796/- plus 11.50) and return journey ticket from secunderabad to rajahmundry for same two persons on 8/10/2016 by train no.12740 with wait list 56, 57 fare rs.1146/- plus 11.50 were debited to my account but ticket not given/ sent to my mail or cell. And no pnr number produced.br...

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Address: Sonitpur, Assam, 784001

Website: www.irctc.co.in

I had tried to book tickets for the train "ghy scl pass", train no. 55615 today. unfortunately, the booking got cancelled, however inr 1932.50 has been deducted from my sbi account twice for the two transactions that i had tried to make. so i am at a loss of inr 3, 865 (1932.50+1932.50= 3865). i would much appreciate if you kindly look into the matter and refund me the money without much delay. my transactions id's are "[protected]" and...

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Address: New Delhi, Delhi

Website: air.irctc.co.in

This is to inform you that... On 26/7/16 i booked my air ticket from new delhi to lucknow but i have to cancel it due to some reason... And i talked to a customer care regarding this... And he told me that... I would be approx. 800 rp... On my cancellation but it's 2 months and i haven't received a single sum of money.
Kindly look into the matter...
Or i have to approach the consumer court....

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Address: Mumbai City, Maharashtra

Website: www.irctc.co.in

I had filed for TDR as there was a derailment on the line and hence the train was delayed for more than three hours.

Here are the details;
Cancellation ID: [protected]
PNR No [protected]
Date of Journey: 28-Aug-2016
From: VADAKARA (BDJ)
To: MADGAON (MAO)
Pax: 4

I got an email on the 1st of October stating the following below. Does this mean I won't get my refund???br...

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Address: Bangalore, Karnataka, 560029

Website: www.irctc.co.in

I have reserved 2 tickets in garib rath express, from bam to ypr. I have selected lower berths and also selected the restrictions that "if it is not available then don't confirm the seat." after that also seat got confirmed and i got in middle berth, both the seats. When i called to customer care that representative didn't respond me properly. My pnr number is [protected] and train number is 22883. Doj is 4th of november 2016 and date of booking...

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Address: 560076

Website: www.irctc.co.in

Dear Sir/Madam, I had booked a ticket from MAS to SBC journey date 27Sep2016, but the train got late from more than 10 hours.I had filed the TDR on the same day at 27-Sep-2016 10:00:10 HRS.The status of TDR showing CR Repudiate.As the train was very late, I had to take another train for my personal commitments. Please help me on this asap. As per rule total amount of ticket should be refunded if the train gets late more than 3 hours. PNR:...

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Sir/Madam,
I have forgot my IRCTC Login user ID & Password.
My email [protected]@rediffmail.com
my mobile no [protected]

I also tried to create new login but the error is email id and mobile number in use.

So kindly send me details about my account associated with mail id [protected]@rediffmail.com & mobile no [protected].

Regards: Saurav Chandra...

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Address: Mumbai City, Maharashtra, 550066

Website: IRCTC

Hello
I believe for this train no and pnr i have been cheated as the coach has no ac and no facility as per first class and the coach provided was just 2nd class
I believe you should refund the fare charged for first class on moral grounds as this is just cheating

Pnr-[protected]
Trn:19059
Dt:[protected]
Frm st to brc
Cls:2s
P1-fc1, 3
P2-fc1, 11
Chart prepared...

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Address: New Delhi, Delhi, 110001

Website: www.irctc.co.in

Dear Sir,
Claim for Refund Payment.
Reason for TDR: "Train Diverted And Train Not Touching Boarding Station."
Transaction ID: [protected]
Train No:/Name: 16382/CAPE MUMBAI EXP
PNR No: [protected]
Date of Journey: 20-Sep-2016
Boarding: CHENGANNUR (CNGR)
TDR Filing Date: 20-Sep-2016 10:39:42 HRS
Cancellation ID: [protected]
Registration No:[protected]
Ticket...

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Address: Howrah, West Bengal, 711106

Name -sujit kumar gupta irctc registration-rukman1986 mobile no-[protected]
I have mistake in my irctc registration by entering the wrong email id wrong id i have entered is [protected]@gmil.com and my correct id is [protected]@gmail.com kindly i apologies for entering wrong email id and support me to change the correct id or change by yourself......

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Address: Raipur, Chhattisgarh, 492099

Dear Sir,

Claim for Refund Payment.

I inform that Bording at Raipur but "Train Diverted And Train Not Touching Boarding Station." this Reason I am not Journey and Train Cancell at Raipur Station.

PNR NO. [protected]
Scheduled Departure Date/Time:06-Jun-2016 00:15
TDR Filled Date/Time:06-Jun-2016 10:17
Reference No for this is :[protected]

Transaction ID:...

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Address: 641302

Website: irctccionnect App through mobile phone

I purchased 6 tickets online from tirupur to rameswaram by train no 16618 rameswaram express on 25-09-16 at around 7. 45am. I used my debit card of corporation bank from-where a sum of rs. Inr1207.5 (2 times detected) is debited on 25-09-16 at 7. 41am & 7. 51 am. Total detected amount :rs. 2414. 98/-sms info: atm withdrawal of inr 1207.49 done from your a/c *43...667 at irctc noida on 25/09/2016 07:51. Avl bal is +1346.27 (Above sms recieved...

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Address: 641302

Website: irctc connect App through mobile phone

I purchased 6 tickets online from tirupur to rameswaram by train no 16618 rameswaram express on 25-09-16 at around 7. 45am. I used my debit card of corporation bank from-where a sum of rs. Inr1207.5 (2 times detected)) is debited on 25-09-16 at 7. 41am & 7. 51 am. Total detected amount :rs. 2414. 98/-sms info: atm withdrawal of inr 1207.49 done from your a/c *43...667 at irctc noida on 25/09/2016 07:51. Avl bal is +1346.27 (Above sms recieved...

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