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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

www.irctc.co.in

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Updated: Nov 8, 2024

Complaints 10809

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So far, so good. Indian Railway Catering & Tourism Corporation [IRCTC] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Indian Railway Catering & Tourism Corporation [IRCTC] will keep up the work and continue to help more customers with their concerns even better 🤝

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Refund not provided for cancelled ticket

Money not refunded after failed transaction.

To change boarding point

Failed transaction money not get back

Money deducted from bank account but not credited in r wallet UTS app

Most useful reviews

Mobile Verification Code NOT Received

Refund not received yet.

Too many invalid Captcha in login to IRCTC website

money deducted from bank account but not credited in r wallet of uts app

DO NOT SHOW MY BOOKED TICKET HISTORY

Mobile number already registered

Featured stories

No refund for 3hrs late train, tdr filed, status: cr repudiate

Regarding my refund of amount as I have filed tdr on 17.06.22 but irctc is making false allegation and harassing

while recharging uts, money got deducted but uts wallet balance is 0

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 304

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Address: 641025

Website: irctc.co.in

I travelled in AC chair car C2 coach of train 12676. It had those brown seats unlike the usual blue seats. These new kinds of seats cause back problems easily. They cannot be pushed back beyond 15degrees. The window seats do not have arm rests, so we have to lean our head on the wall for comfort. Then we have the everpresent problem of cockroaches running everywhere. This is an AC coach that people book for a comfortable journey. Instead...

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I had booked a 2A ticket from Bangalore cantonment (BNC) to LTT for 11th of Oct 2016 for train number 11014. Scheduled time of boarding was 4:10pm.
I arrived at 3:40pm and saw that the train had already arrived. The announcement and all indicators confirmed that the train was precisely what I had booked:Mumbai Kurla LTT express to Mumbai. I also asked passengers whether the train was headed towards Mumbai. They said Yes. So I boarded...

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Address: Thane, Maharashtra, 401107

I have travelled on 10 oct 2016 in hapa express train from udipi to vasai road with pnr number: [protected], but i regret to say that it was one of my worst experience. We were travelling along with kids. There was no one to look after the hygiene in the train. Bathrooms had no water n were totally full n smelling, washbasins were full of dirty water and water was spilling from it along with the movement of the train.
The garbage container...

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Address: Dehradun, Uttarakhand, 248001

Website: irctc.co.in

Hi,

I filed a TDR on 28-Jun-2016 for the ticket Booked by me. PNR No- [protected]. The journey date for above ticket was 28-Jun-2016.

I want to bring into your notice that passenger did not travel on above mentioned ticket because the Train had got diverted .So the Passenger had decided to cancel the Trip. I had filed TDR that day Only. I had written many mails to every department of IRCTC and Northern Railway....

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Address: 500017

I had filed TDR for train No. 11014 starting from Coimbatore to Bangalore as the train is running late by around 6 hours from source station and travelled by bus to bangalore as ii need to catch another train to hyderabad. TDR is filed well in advance when we got to know about the delay thru SMS sent by irctc.
TDR filing time :[protected] Date of Boarding :...

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Address: 400072

Website: irctc.co.in

Greetings!!

It is extremely sad that I need to again write to you w.r.t my account getting suspended with no valid reason.

Previously I had a user name: xxxx; it got suspended and even after months of follow up no action was taken. Next it was recommended

In response to your grievance, we wish to inform you that your id is suspended for Garbage or Junk profile from our end.
NOTE : you can...

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Website: irctctourism.com

I have booked retiring room in KSR bangalore station (SBC) for 12 Oct[protected]hrs) - 14 oct[protected]hrs) against my PNR [protected]. But till date my booking is not confirmed though the amount has been deducted from my account already on 10th Oct 2016.

When I saw it in booked tickets section in irctctourism it is written Payment Settled and not booked.(plz see screenshots)

I tried calling around 8-10 times...

+1 photos

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Address: 560009

Respective madam/sir,

I have been travelling from mangalore to bangalore since 6.5 years in the train number 16524. The train travels through mysore.

Every time people without reservation/tickets, board the sleeper class and ask/threaten the reserved passengers who are sleeping, to sit and offer them seat. Many reserved passengers have complained to ttr but no action has taken. Also the toilets are occupied...

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Address: New Delhi, Delhi, 110083

My pnr [protected] dec to all gaurav +1 wl 39&40 rs /- 330 on 09.10.2016. my ticket not confirmed. so gaurav +1 not journey this wl ticket.
On 10.10.2016 rs/- 210 return your a/c, but unfortunately no money come in my a/c.
My tickets amount rs/- 330 and you send only rs/- 210. why not you send rs/- 330.
Pl check amount, and send rest of money..
Thank
Ranbir 279
Ircrc login id...

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Address: 641016

I was traveling alone from cbe-sbc via 16525 (island express) and my coach was ha1, which was right after general compartment. the doors on both sides of the coach were locked and since general compartment does not have connection to ha1 and other coaches attached to ha1 like a1, a2 were also locked. it was highly irresponsible of the attenders in train to keep all doors locked. it was only with the help of a porter that i could board the...

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Dear Sir

I have a complaint against the service of IRCTC, that it is not providing the services properly. Day before yesterday during the reservation I had requested the side lower sit and then I got the sit No. 32 in S4
but today I saw that the sit No. 31 was side lower and 32 was the side upper.
what is this ? Am I not paying for the same? or anything else. it not acceptable.
I will complaint for the...

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Address: 380015

Website: www.irctc.co.in

I am active user on www.irctc.co.in since long years (5-8 years). My wife created her separate account (User id: richa524) as she needs to travel very frequently in her marketing field. Her id was blocked stating fraudulent activity without any information. We raised many complaints on care portal and [protected]@irctc.co.in, not getting any response leads me to tag them on twitter. This outburst on twitter by me resulted my irctc account also blocked...

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I had registered a TDR on 21st August 2016 . Mahananda Express was late by 12 hrs on that so I didn't travel and cancelled my ticket & registered a TDR immediately . As per policy I am supposed to get 100% refund but I havn't received any amount.

TDR Details are stated below :

Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled.
TDR Filing Date: 21Aug 2016 08:28:16 HRS
TDR...

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Address: Mumbai City, Maharashtra

Website: www.irctc.co.in

I had accessed the IRTCTC website to book tickets from Mumbai-Ahmedabad (Shatabdi Express - 12009) on 07/10/2016. The site allowed me to make the payment but to my surprise the tickets did not get booked and the IRCTC page showed some "Error message".

I am enclosing details of payment debited to my account - requesting you to help clarify when i will get back my money....

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Address: New Delhi, Delhi, 110041

Website: www.irctc.co.in

Hi support team,
I have booked a sleeper class ticket from dli
To lkn for mahananda express on 9th aug,
2016 and date of journey was 15th aug, 2016.
For reason train delayed more than 3 hours and
The passenger has not traveled, i filled the tdr
For the same in irctc against my ticket and the
Status was turned to cr registered, but the
Amount was not refunded yet.
I am not sure...

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Website: irctc.co.in

I had booked my train ticket with pnr no.[protected] in train no.14660 on 11.8.2016 from jaisalmer to jaipur. But that train got cancelled due to heavy rainfalls. But i have not got my refund. I contacted to irctc customer care through phone, but then customer care told me that the train charting was done on that day and they have no information about its cancellation.
As per irctc customer care advice, i contacted to the station master...

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Address: Bangalore Rural, Karnataka, 562123

Website: www.ammanaturopathy.com

Dear sir/madam,
I have booked train ticket from tumkur to dharwar my mobile irctc app using my user id:thiru13198.

Thrice i have tried to book train ticket one on 30th september 2016 night and second time on 1st october 2016 afternoon, and third time on 2nd october 2016 but all the time money deducted from my bank account and ticket not booked and didn't get any transaction id also.

I have called the...

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Address: Hyderabad, Andhra Pradesh, 500084

Website: www.irctc.co.in

I booked ticket in irctc website yesterday with tatkal quota.

Pnr:[protected], train:18646, doj:08-10-16, sl, sc-jer, dep:10:20,
Jeeban mohapatra, ckwl 106,
Fare:725, sc:23.0+pg+ins

Status was available, but during payment process status became ckwl-106.

At night i received a message

Pnr-[protected]
Trn:11019
Dt:[protected]
Frm sc to bbs
Cls:slbr...

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Address: New Delhi, Delhi, 110001

Website: www.irctc.com

Hi Sir,

Almost 20 days over no one responding to my mails. One of the Executive Manvendra singh, sent mail as " We would like to inform you that your given user id-dvm_1987 is inactive due to Use of autofill Scripts or Enormous hitting on site. Therefore, you can not use it again . ".

i didn't use any autofill script in my office system (at the time of tatkal ticket booking i will be in office so it is not possible...

+7 photos

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Address: Surat, Gujarat, 394270

Website: Irctc

I have travelled in 2 A.C on 5th October in Navjeevan express from Surat to Vijayawada. Even it is 2 A.C the train we experience too much shaking and jerking of train. I travelled with my wife who is pregnant. Even a normal person can't sleep and experience uneasy stomach. After the journey my wife feels too much pain because of that jerks. I didn't understand whether the track is not good with that high speed or suspension is not good. But...

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